KLM — Gates B, 8302 Kloten, Switzerland

Je devrai supposer que l'entreprise est dirigée par des criminels. On m'a promis un remboursement pour mon séjour à l'hôtel en raison d'un vol annulé. Il leur faut des semaines pour répondre à mes e-mails demandant le remboursement, et ne les lisent jamais une seule fois, mais je reçois des réponses automatisées. Que dois-je faire? J'ai besoin de cet argent pour nourrir ma famille !

Michael Brül

L'assistance téléphonique est injoignable, l'assistance sur les réseaux sociaux met 72h pour répondre. Les avions sont mauvais et ensuite ils sous-traitent à Delta, ce qui est encore plus merdique, donc vous ne volez même pas avec KLM à la fin. Pas même d'accès complémentaire au salon après un retard + connexion manquée. La classe économique et la classe affaires premium de Lufthansa sont bien meilleures, et la Suisse est encore meilleure. Je ne comprends pas leur excellente réputation.

Dennis Bautembach

Le pire service client de tous les temps et les voleurs ! Il est impossible d'obtenir l'aide d'un agent HUMAIN. Je devais d'abord demander un repas végétalien pour mes vols. Cela ne peut pas être fait lors de la réservation du vol (comme sur d'autres compagnies aériennes), mais il faut contacter quelqu'un chez KLM, ce qui est quasiment impossible. J'ai attendu 6 jours pour qu'un agent humain réponde à mes messages WhatsApp. Les appeler est également impossible, car vous tombez d'abord sur l'agent IA le plus ennuyeux, qui ne sait pas quoi faire, puis vous êtes mis en attente (sur un numéro payant) pendant 30 minutes. et plus encore. Finalement, j'ai décidé d'annuler mon vol remboursable et de réserver auprès d'une autre compagnie aérienne. L'annulation en ligne a été facile et j'ai reçu une confirmation du remboursement, mais après 4 jours je n'ai toujours pas reçu l'argent ! KLM tu me dois près de 1000$ !!!

Simone Aïda Baur

My husband told me klm is best airline in Europe, I was looking forward to fly with klm. It was my first time. While waiting at the gate for boarding suddenly the ground staff announced that they received instructions from the cabin crew to tag all cabin trolley bags including mine the small one that can be put under the seat infront of me. Then the ground staff told me to just tag my bag first and let the crew decide if I can bring my small trolley bag onboard. When I reached the aircraft door, the cabin crew immediately told me to leave my small cabin bag at the aero bridge to check into cargo eventhough I told her my bag is small and can be placed underneath the seat infront of me, she said my bag already tagged. Looks like ground staff wanted to make their job easy, cabin crew also wanted to make their job easy. This airline doesn’t care about their passenger. KLM is never even in the top 10 ranking in the airline industry. That is why I was so curious when my husband told me KLM is best European airline. After we seated at our seat, we saw all the passengers boarded later than us, all bringing in their cabin trolley bags bigger than my trolley bag, can’t even fit underneath the seat infront of them. Double standard. And the flight was not even full. On our flight back, we received a notification from our phone that our flight has been cancelled, then rebooked on a different destination to get home without our consent. Meaning we are not on a direct flight home anymore but via another city to get home which is ridiculous and inconvenient for us. KLM gave me bad impression and definitely not the best European airline. So far none of the European airlines make it in the top 10 ranking. If you travel with them, you will understand why.

T A

Such a bad airline!! There's no reason why it's always two hours late, and it keeps getting late.

Le Ma

Extremely disappointing first experience with KLM I had the “pleasure” of flying with KLM. My flight from Amsterdam to Zurich (9 pm) was cancelled mid-air. We took off, flew for about 15 minutes, and then returned to Amsterdam. The pilot gave almost no information except that a safety check was needed. After landing, again almost no communication — just an announcement that we had to leave the aircraft. We were handed a card with a QR code leading to the KLM website and told verbally that we wouldn’t be flying to Zurich that night. No assistance was offered for accommodation. I was told to book my own hotel and later apply for reimbursement. At that late hour, no airport hotels were available, so I had to find one 10 km away and pay for both hotel and taxi myself. Rebooking was another nightmare. I received only four flight options, three of which involved long layovers (5+ hours). Only one direct option was available the next day at midday. My travel companion, who tried to rebook just minutes later, didn’t even get that — only connections via Paris. Phone support was unavailable, and the chatbot was useless. Eventually, after over an hour, my friend managed to reach an agent and secure a seat on an earlier direct flight. Ironically, KLM’s own website showed available seats on the 9:45 am flight, but the app didn’t list them. In the end: • I arrived more than 12 hours late. • I received just a €15 food voucher. • I had to pay out-of-pocket for hotel + taxi. • I lost my entire Sunday due to poor sleep, re-traveling to the airport, and rebooking chaos. This was terrible service with little to no support. Instead of any real help, KLM pointed me to a website full of terms and conditions. I will be seeking reimbursement and EU compensation, but so far I’ve received nothing and no guidance. Never again with KLM. I would not recommend them to anyone

Julie Cabakova