Stoos Lodge
Stoosplatz 3, 6433 Stoos, Switzerland, Muotathal
+41 41 817 99 99
stoos-lodge.ch
Gîte parfait ! Je n'étais pas là pour skier ou faire du snowboard, mais simplement pour profiter de la neige, de la nature et des paysages. L'hôtel est très récent, propre et le service client était incroyable. La station d’eau potable gratuite à chaque étage avec verres…
9/10 Les chambres sont propres et modernes. Le personnel est super et a été très utile pour les tâches supplémentaires. Personnellement, j'adorerais que le sauna soit inclus dans le prix de l'hôtel. La nourriture est bonne, mais le prix et la quantité étaient un peu bas. Le buffet du petit déjeuner est excellent et très varié. Je peux certainement recommander
Beau et beau séjour à Stoos. La chambre était belle et confortable. Facile d'accès depuis le funiculaire et le train/bus. Bol d'eau fourni pour la réservation d'un chien. Un régal spécial de rester dans le village et de faire une randonnée et une soirée plus lentes.
Perfect modern hotel in the mountains, beautiful spa. Easy check-in/out. Note: its located in a no car village at the top of a mountain, so you'll have to take the cable car
Stoos Lodge is nice and is very modern but: - Extremely disorganized service: from booking the rooms to bringing the right drink for dinner. When I booked the rooms months earlier, I had to call to remind them to get a confirmation of our booking only then to receive two separate confirmation emails to which I had to call again to double check. I originally asked for an M room (bigger) but got S booked but I didn’t want to call yet again to change it. - Not a single order in the hotel (lunch and 2 dinners) was correct. Always something forgotten. The wait staff is very nice but there is something wrong with their process and system. - Breakfast was included in our booking (we didn’t know) but their online check-in system and card pick up at the hotel asked us if we want to include breakfast and we didn’t want breakfast so we paid 80 Chf extra for breakfast we didn’t have. - the beds are not comfortable and the sheets resemble sand paper. - the pillows are air and you have to order a hard/normal pillow at the reception. Thankfully, we received 2 but our friends weren’t so lucky as they had run out of pillows. - cleaning is not included in the hotel cost, it’s extra. - the design of the bathroom is *the same door closes the toilet and the shower* but you cannot use both simultaneously. - Simple split payments after dinner were mixed up, reservation forgotten, wrong menu printed, etc. - upon checking out: we had added certain tabs to our room charge but none were visible in the system. We walked to the reception to check out again to pay for the outstanding tabs that their system didn’t pick up. This experience made it feel like a hostel in a very modern building with a very subpar service. And that for almost 300 a night. Never again.
Simply the most wonderful family hotel in the best possible location. The atmosphere is warm and friendly the architecture is splendid and the staff hand selected by the looks of it. Simply great on all possible fronts. ❤️