Touring Club Schweiz — Poststrasse 1, 3072 Ostermundigen, Switzerland

Super expérience avec leur Pannenhilfe/assistance routière ! La voiture est tombée en panne au milieu d'une heure de pointe à Zurich et TCS était là pour nous aider dans les 20 minutes. La voiture a été réparée en un rien de temps pour l'amener au garage pour des réparations ultérieures. L’intervenant s’est montré très compétent et patient en testant plusieurs solutions. Je n'étais pas membre de l'assistance routière auparavant, mais je suis heureux d'être membre du TCS maintenant !

Alice Kramer

J'ai toujours eu une bonne expérience avec TCS, mais à quoi sert un service de dépannage s'il n'est pas toujours fiable ? Le 17/01/2024 à 08h45, nous avons appelé le service de dépannage et étions dans la file d'attente téléphonique pour le ramassage. Nous étions deux et avons essayé une extension française et allemande en même temps (on ne sait jamais) mais l'attente était trop longue donc nous avons abandonné la ligne allemande au bout de 20 minutes. Au bout de 30 minutes, quelqu'un décroche dans la file d'attente française et raccroche en moins d'une seconde. Nous avons fini par utiliser mon service de dépannage complémentaire de mon assurance auto. Si vous avez une panne, assurez-vous que ce ne soit pas au moment où l'équipe de nuit passe la main aux employés de jour !

John T

Haut

Laercio Claudino

For the past two years, I've been commuting 35km to work daily on my Stromer e-bike. After almost 12,000km, I got a flat tire today and was helped by a very friendly patrolman. He was very careful when attaching it to the bike rack and took great care in securing it. Many thanks to the very kind patrolman!

Vanessa Lehmann

"TCS – so you can always move forward." Unfortunately, this slogan has taken on a completely different meaning for me. I am very disappointed with TCS customer service. I have breakdown cover through Total Mobil, but based on my experience, I cannot recommend this mobility insurance. During a breakdown in Italy a few months ago, almost everything went wrong. I had to wait over two hours in the blazing sun for roadside assistance. My vehicle was then unloaded unprofessionally and jump-started incorrectly. The resulting costs currently amount to at least CHF 1,800.00. I understand that TCS has only limited influence over local towing services. Nevertheless, as an insured party, I would have expected at least some cooperation or support from TCS. Addendum from February 18, 2026: Dear TCS Team, I sent my information to the requested email address about 10 days ago. TCS has not yet contacted me. Update from February 27, 2026: In the meantime, the TCS contacted me and "reviewed" the case again. According to the TCS, I would have to prove the damage. I'm closing the case for myself. I'm also done with the TCS.

Manuel Schulze

Excellent service as always at TCS Ostermundigen. The location is easily accessible, bright, and well-organized. I particularly appreciate their selection of useful products for cars and travel, whether for roadside assistance in Switzerland or abroad. They've truly thought of everything for the safety and peace of mind of their members. I've been a member of this organization for almost 40 years and I continue to trust them completely. Thank you to the entire team for your professionalism and kindness.

Gabs