Steinform Kistler AG — Industriestrasse 33, 8864 Reichenburg, Switzerland

J'ai reçu des informations selon lesquelles cela prendrait 2 à 3 semaines. Aujourd'hui, j'attends depuis 2 semaines et personne n'a pris contact pour le premier rendez-vous. Ils ont été rappelés à deux reprises durant cette période. Je ne les trouve pas fiables.

mikael sattler

Je ne peux pas recommander Steinform ; voici à quoi ressemblent leurs joints en silicone après la pose. Ils n'arrivent jamais à l'heure que j'ai convenue la veille. Les ouvriers m'ont même demandé ce qu'ils étaient censés faire. Si vous avez une plainte et envoyez un e-mail, par exemple, concernant des joints inacceptables, vous n'obtiendrez aucune réponse. Le service client est inexistant !

Barbara von Gunten

Voilà à quoi ressemblent les carreaux de céramique vendus par Steinform sous la douche après moins de deux ans. Comme quelqu'un d'autre l'a déjà mentionné, les employés contactés sont incompétents et ignorent tout simplement la plainte. Je déconseille fortement de faire affaire avec cette entreprise.

Marcel Zosso

We found the perfect cover for our apartment in the mountains, we are very happy with it, and I also think it's great that some photos of the work were taken after the installation, so that the flawless installation can be documented.

Albert Müller

The company was hired to install a granite countertop on our new kitchen (purchased from XXL Lutz). After scheduling an appointment two weeks in advance, Steinform failed to show up to install the countertop. The appointment was neither canceled by email nor by phone. The reason given was that Lutz hadn't responded to an email (sent a week prior), and therefore the order couldn't be processed. They claimed they had another week to investigate the problem and inform us about the canceled appointment. This company doesn't deserve a single star for its customer service. We called out an electrician and a plumber for nothing. The electrician had already been on site. I'm curious to see if I'll be reimbursed for his services. Update one day later: A phone call with Steinform revealed that a new appointment isn't possible for another week, as we learned the countertop isn't yet in production. How is that possible when the installation appointment was yesterday? Based on past experience, appointments requested in writing are emailed without any time specifications, even though the electrician was supposed to be on site. The glass front has also not been ordered since July 24, 2025, so this installation is also expected to be delayed until the end of August.

Nikolas Seebacher

The workers were very unfriendly. Furthermore, the glass panels were incorrectly measured, and the joints were simply not drawn. Appointment information was practically never provided; the company would simply show up at the door. This company is definitely NOT recommended!

DrachenblutKaiser