SZ Service Plus GmbH — Oberfeld 4, 6037 Root, Switzerland

Catastrophe. Ils ont livré mon téléviseur LG et ont endommagé les câbles électriques dans le mur lors de l'installation. Il a fallu un mois pour livrer le téléviseur (le délai estimé était de 3 à 5 jours). J'envisage de déménager à plat, car la réparation de l'installation électrique prendra probablement des mois, voire des années. Ils ne répondent pas au téléphone et ne répondent pas aux mails. A éviter à tout prix. LG est une bonne marque de téléviseurs, mais ces tracas n'en valent pas la peine. Procurez-vous un autre téléviseur.

Hristo Dikanski

Le pire service de tous les temps... lent, insensible et impoli. Ils n'ont même pas livré le bon article et ont dit "notre obligation n'est pas de livrer le bon article mais d'essayer"... juste les pires personnes et ils livrent les appareils électroniques LG si vous avez le choix, trouvez d'autres fournisseurs...

M G

Service au top !!!

Dzenan Lokvancic

One star is still too much for this pathetic display of incompetence…unparalleled. I registered my TV with Samsung due to a software error and picked it up in mid-December. First, the company practically destroyed it during transport, resulting in a broken screen. Then, I waited an eternity for the repair authorization. Last Wednesday, when the repair shop finally fixed everything and gave the go-ahead, they were incapable of delivering the device to me within a week. But hey, what's two more weeks when the TV has already been "in repair" for a month and a half? Oh yes, but after I suggested three suitable delivery dates, which, strangely enough, vanished without a trace, they still don't feel able to find a practical and customer-friendly solution. It must be said that this company only started to take action regarding delivery after I intervened. True to the motto "Expect little, get much," with this company it's more like: Expect little and get even less! Tip: It's better to write off the device and get a new one than to get involved with this company.

Mike V.

I had a completely positive experience. The device was picked up within 48 hours and delivered again the same week after the repair. My only criticism is the time it took to respond to customer inquiries, hence the one-star deduction. Otherwise, everything was perfect.

Jeremy Jason

Review adjusted after installation: 1* for the logistics beforehand: The manufacturer (LG) promised delivery and installation of a 77" TV within 5 days. SZ Service Plus is the contracted service provider. I've been in contact with the company for over 2 weeks now, trying to arrange a delivery date. After several verbal appointment commitments/requests were not kept (sometimes with 6 hours' notice, "Sorry, we can't come tomorrow"), I'm now considering alternative options. Promises are not kept, inquiries are answered (Is Friday or Saturday convenient for you?) but then no response is received. Interestingly, they work on Sundays, but then suddenly there's radio silence again. The service staff is friendly, but communication is very, very difficult ("I'll get back to you asap" and then radio silence again). Delivery then took place after almost 2 weeks. The installation itself was super friendly, efficient, and very pleasant (5*). The team did an excellent job. Overall, therefore, 3*

Andreas Denzler