IDIMEX AG
Axenstein 2, 6443 Morschach, Switzerland, Seelisberg
+41 41 825 30 25
idimex.com
Je mets une étoile car zéro n'est pas une option ! J'ai commandé un buffet auprès de cette entreprise. Au bout d'une semaine, j'ai reçu une armoire (un article complètement erroné). J'ai passé les trois semaines suivantes à essayer d'organiser un échange, mais sans succès. Personne n'a jamais sonné ni appelé à ma porte, mais ils ont toujours prétendu que je n'étais pas à la maison pour la livraison. Bien sûr, ce n’était pas vrai. Après plusieurs messages avec l'un des services clients les plus hostiles que j'ai jamais rencontrés, il y a eu encore cinq ou six tentatives au cours des semaines suivantes pour organiser l'échange, et à chaque fois on m'a dit que je n'étais pas chez moi. Au bout d'un mois, j'en ai eu assez et j'ai demandé un remboursement complet. Ne magasinez pas ici! J'ai perdu un mois entier à essayer de rectifier leur erreur !
Les meubles sont arrivés rapidement, mais ils étaient rayés partout et les trous pré-percés n'étaient pas au bon endroit. Des pièces incorrectes ont été incluses. J'enverrai un e-mail et modifierai l'avis s'ils aident.
N'achetez pas chez eux ! Le montage a été fait correctement, sinon j'aurais un trou de cheville en bois visible dans la zone avant, là où celui vertical du milieu pour la porte de gauche ne rentrerait pas : Idemex ne voit pas les erreurs, ni l'étagère déchirée.
DO NOT BUY THERE! I bought a shoe cabinet from home24. Delivery was fairly quick. However, almost all the parts had some kind of defect, scratches, and even cracks. Not to mention the filth on all the pieces. After I sent the seller photos, we exchanged a lot of emails, but ultimately we couldn't reach an agreement. The discount they offered was an outrage, considering how serious the damage was and how poor the overall quality of the cabinet was. Despite canceling the purchase, they are refusing to pick up the cabinet from me. The matter is now with my lawyer.
I was pleasantly surprised! The delivery went smoothly, and all the parts I needed were included (something you can't expect from other companies these days). Setting up the furniture was very quick. Even as someone who isn't particularly handy, the parts were easy to handle. I would order from you again and again! Thank you for this incredible service :)
Don't buy from Idimex! Poor quality at exorbitant prices! We bought the Rafael children's wardrobe from Galaxus. The furniture from Idimex is of inferior quality. The wooden panels are poorly made, too thin, and break during assembly. The surfaces are unevenly sprayed, there are numerous dents (some quite large, which anyone in production would notice), many scratches, and frayed edges. Furthermore, the surfaces are only sprayed and not coated with a resin. The screws are far too large for the wooden panels, and because some of the pre-drilled holes are not centered, there are bulges during assembly. The cross braces cannot be mounted flush because the dimensions are incorrect. The holes for the dowels are too deep, so they almost disappear into the wooden panels during assembly. The assembly instructions are quite complicated, and it's odd that the shelf fittings are supposed to be installed right at the beginning. It would also be helpful if the individual elements, which are quite similar, were labeled with a number. Even that is apparently too much trouble for the supplier.