KFN Quickline-Shop — Stansstaderstrasse 30, 6370 Stans, Switzerland

Service très gentil et gentil.

Andre Gouveia

Cette entreprise est une honte totale ! Même si les employés sont sympathiques et font de leur mieux, mon Internet domestique est utilisable à moins de 30 % depuis novembre. La vitesse est irréaliste et elle continue de baisser ! Cela peut fonctionner pendant 10 minutes, puis rester inactif pendant 7 à 10 heures. Après mes appels, ils m'ont dit qu'un ticket avait été créé et était en cours de traitement, mais la seule chose qu'ils ont faite après mon passage au magasin a été de remplacer le modem ! Ils ne m'ont pas contacté du tout, même pas par téléphone ! Et à ce jour, rien ne fonctionne correctement ! Bien entendu, ils ne proposent pas de service d'astreinte pour répondre aux pannes critiques le week-end ! Je suis client depuis des années et je suis complètement abandonné ! Tout ce que j'ai fait jusqu'à présent est tout simplement inacceptable !!!

Hager Benjamin

Merci beaucoup pour votre aide et votre soutien après un incident plutôt désagréable (un membre de la famille a été piraté 🤬). Nous avons été pris au sérieux, d'excellents conseils et nous nous sentons à nouveau en sécurité ! Merci à QuicklineShop Stans. P.S. Le personnel amical a même fourni des glaces et un bon sens de l'humour 😂, ce qui vous aide à rester calme dans les situations stressantes.

Mengia Liem

KFN-QUICKLINE CUSTOMER - Frustrating and disappointing – this is how you drive away "long-term" customers - I was a KFN-QUICKLINE customer for almost two years and would have liked to renew – thinking regionally, supporting local providers. Unfortunately, KFN made it very clear to me that loyal customers apparently no longer count for anything. Three months before my contract expired, I actively inquired about my next steps. No offer, no price overview, no initiative from KFN. Instead, I only received the response: "We cannot currently make you an offer." This is not just weak, but unacceptable. The advertised CHF 34 per month, of course, only applies to the first year – after that, it becomes noticeably more expensive, especially if you add TV. Transparency? Non-existent. Customer retention? Apparently not a priority. I had hoped they would reach out to existing customers, especially as the contract was nearing its end. But nothing of the sort. In the end, I have no other option but to cancel and switch to another provider. While this one isn't regional, it's at least attractively priced, and the communication is clear. Very disappointing, KFN - QUICKLINE. This is no way to treat paying customers. Reply to KFN – QUICKLINE: Thank you for your feedback. I've since switched to a different provider – and I'm very happy with them. The communication is clear, the prices are transparent, and I know where I stand from the start. Based on my experience, I find the heavily advertised CHF 34 on posters to be pure window dressing. Of course, I know that this is a promotional price for the first year – I consciously signed the contract at the time and was aware of the terms after the promotion ended. But that's precisely why it's all the more incomprehensible that I didn't receive any offer before my subscription expired, even though I proactively contacted them. The argument that I should contact customer service doesn't cut it for me – I did contact them, and the only answer was: "We can't make you an offer." Especially with a one-month notice period, it's absolutely crucial to take care of existing customers in a timely manner – particularly since I was explicitly interested in renewing my contract. I'm left with the impression that new customers are the priority, while existing customers simply slip through the cracks. Those who rely on the big promises are often confronted later with two-year contracts and rising costs. Be careful when signing a contract – that's the lesson I've learned, and I'm drawing my own conclusions. It's a shame; I would have liked to renew regionally. But this isn't what I call customer retention.

Eiko Burri

Mr. Rodrigues gave me excellent advice; my concerns were taken seriously and a quick solution was found. I already knew Mr. Rodrigues from my time at Swisscom, and it was absolutely the right decision to have him join our KFN team regionally. Great job, KFN! Keep it up!

Ephrem Durrer

I visited the shop because of an error when starting apps. The competent advice helped me to solve the problem at home. After restarting the modem, everything is working perfectly again.

Hermann Lichtsteiner