Madeleine Kobelt Immobilien AG — Pünten 5, 8602 Wangen-Brüttisellen, Switzerland

J'ai contacté Mme Labancova et je suis très satisfait de l'expérience. Elle est incroyablement détaillée, organisée et gentille. Elle répond toujours rapidement et traite efficacement toutes les pièces manquantes ou cassées qui doivent être réparées. Dans l’ensemble, cela a été une expérience confortable pour moi. Merci!

Dilara ÇAM ERGİN

Je n'ai eu de contact qu'avec Mme Labancova et cela a toujours été formidable. Je n'ai pas encore déménagé fin novembre mais je suis sûr que rien ne changera à cette époque. Je vis ici depuis 3 ans et Mme Labancova a toujours répondu rapidement et si quelque chose était cassé, il était réparé dans la même semaine. Alors merci !

Naomi Stadelmann

Incroyablement hostile et inutile. Lors de la remise des clés, l'appartement devait être nettoyé professionnellement par un service de nettoyage qu'ils recommandent, sinon vous serez facturé pour littéralement n'importe quoi. Ils utilisaient un gant noir sur chaque surface et s'il y avait juste un tout petit peu de poussière, j'étais facturé pour cela. Ironiquement, lorsque j'ai eu l'appartement, il n'était pas plus propre que lorsque j'ai déménagé. Il semble donc qu’ils réalisent réellement leurs bénéfices avec cela. L'appartement m'a été livré sans filtre de ventilation, ce qui m'a ensuite été facturé. Je ne savais même pas qu’il devait y en avoir. Ils n'ont pas encore transféré ma caution bien que j'ai déménagé il y a plus d'un mois. Il convient de mentionner que je n'ai jamais eu de problèmes avec les propriétaires dans le passé. Je ne louerais plus jamais avec eux, même s'ils étaient la seule agence à louer des appartements à Zurich ! Décevant!

Jana S

For a year I rented a flat, which posed a real problem for me. The communication with Ms. J. Teich was always professional as well as friendly and the facility manager tried its best to resolve the issues. Unfortunately the delays were substantial but after a little digging I realized, that this was quite common in Zurich during the state of 'emergency' - which resulted in an unreliable customer service in general worldwide. Thus, I cannot contribute this issue to the agency itself. The handover of the flat went smoothly - I also gave my best to clean it - and the caution was returned in a timely manner. In the second half of my stay, the response time in a normal setting was fast and I had never had problems to reach a representative by phone, even without having to wait on the line. Nevertheless, the best approach was by email in my experience in order to have a track record and to call when the necessity arised. To sum up, a very friendly customer service with an honest attempt to resolve your issues and complaints. Hence a reliable agency, that I would have liked in an unproblematic flat.

Lucas Antelo

Hi everyone! I came to Switzerland three years ago and rented the flat under this agency's portfolio. At the beginning they were polite and responsible, until issues with building started. Broken lock on the main entrance doors and always dirty washing room are only some of the examples..When I decided to hand over the flat they showed a real incompetence and a lack of professionalism. Two potential candidates for my flat gave up because the agency was too slow in replying to applications or the agency had special considerations which it actually did not apply to other tenants...at the end I was searching for a new tenant for two months. At the end, when they accepted one tenant they did not send the agreement for 10 days and new tenant was confused asking what is happening....The deposit phase went quite smooth and I waited only 2 months to get my money back. All in all...I would not recommend this agency to anyone but knowing the real estate market situation in Zurich, I am afraid people just have no much choice.

chiqa chiqa

I have been living in one of their apartments for almost a year now. So far the agency proved to be very responsive and helpful. They are, within reason, willing to go out of their way to consider requests that you may have regarding your tenancy. They let me move in almost half a month earlier the date set in the contract and did not incur any fees.

Rastislav Starkov