KONE (Schweiz) AG Zürich (Brüttisellen) - Aufzüge • Rolltreppen — Ruchstuckstrasse 21, 8306 Wangen-Brüttisellen, Switzerland

Servizio davvero veloce.

Talha Korkut

Quando ho provato ad andare al lavoro stamattina alle 6:00, l'ascensore dell'auto era fuori servizio. Alla mia terza chiamata alle 9:30, l'addetto all'assistenza mi ha detto che i suoi colleghi avevano commesso un errore e la richiesta di riparazione non era stata nemmeno inviata. Adesso, alle 10:30, sto ancora aspettando che qualcuno venga a sistemare l'ascensore. Per fortuna non sono bloccato al suo interno. Naturalmente possono verificarsi errori, ma il fatto che due rappresentanti dell'assistenza non abbiano affrontato adeguatamente il mio problema urgente è estremamente frustrante. E avrei dovuto essere al lavoro quattro ore fa.

Regula Degen

Sabato un tecnico di Kone si è presentato senza preavviso. Fino ad allora l'ascensore aveva funzionato perfettamente. Dopo che il tecnico se n'è andato, l'ascensore ha smesso di funzionare. Lunedì seguirà il preventivo per la riparazione. Questa riparazione è necessaria per ripristinare la sicurezza operativa. Dovremmo pagare per qualcosa che i tuoi tecnici hanno combinato? PS Si tratta solo di sostituire il modulo di chiamata d'emergenza, che era noto e ordinato in anticipo. Forse qualcosa per la revisione finanziaria dell'azienda?

Michael Wälchli

For almost three years now, I have been waiting for the repair of a lift frame for which we paid approximately CHF 9,000. Despite repeated assurances that "delivery problems" were to blame, the condition of the lift remains unchanged. It is difficult to comprehend that such a large company could be unable to complete a simple repair properly for years. It is obvious that they are also benefiting from the fact that the management is not exerting sufficient pressure. As the owner and directly affected party, I find this approach extremely unprofessional and opaque. I urgently expect clarification and that the repair will finally be carried out. Of course, I hope this is a huge misunderstanding and that you will contact me promptly! Ref.: ADT Innova Zürich Affoltern, N-Joy, Building C1.

Cebbar Lazar

Zero stars would be too much! The elevator has been out of service for almost three weeks. Kone offers nothing but excuses, incompetence, and amateurishness. They ordered the wrong parts, missed deadlines, and apparently, they can't get any information about the status by phone because it's impossible. The fact that there are elderly people living in the building who rely on walkers seems to be of no concern to anyone. Absolutely unacceptable!

Stang

Our elevator, installed in 2016, has been out of service since January 26, 2025. Apparently, a pulley broke, causing significant damage to the cable and motor. Due to a lack of spare parts, the repair has been repeatedly postponed. First, it was estimated to take three weeks, then five, then eight, before finally a firm date was set: April 2-4. No one showed up on April 2nd or 3rd. On April 4th, someone briefly visited, followed by an email to the building management announcing further delays. Now, after two and a half months, we've received another piece of bad news: the delivered cable is too short. We don't get the impression that Kone is treating our case with the highest priority at all. They're just lying and postponing things. And even though we've had a service contract since the beginning and this damage is entirely Kone's responsibility, they want to charge us CHF 15,000 for the repair. A repair that will ultimately take over three months, during which time people with mobility impairments will have to be carried down the stairs. One star is definitely too much for this company.

Damjan Vuksanovic