SWISS Airport Ticket Office Business and Senator
Zurich Airport, ZUR Main Terminal, Flughafenstrasse, 8058 Kloten, Switzerland, Dielsdorf
+41 848 700 700
swiss.com
Lunedi: 05:15 to 22:00
Martedì: 05:15 to 20:00
Mercoledì: 05:15 to 22:00
Giovedì: 05:15 to 22:00
Venerdì: 05:15 to 20:00
Sabato: 05:15 to 22:00
Domenica: 05:15 to 22:00
Di solito mi piace molto Swiss Air ma il check-in automatico... dove devi metterti tu stesso l'adesivo, non capisco. Più stressante. Per favore, porta più dipendenti in giro. C'era UN dipendente per 20 persone. Immagina la quantità di stress per questo dipendente e anche lo stress per noi clienti nel comprendere questo sistema... riportare davvero gli esseri umani in carreggiata
Calorosa accoglienza da parte di tutto il personale. Il cibo in volo è molto buono. Gli addetti al personale sono molto educati con un servizio cordiale. Lo apprezzo davvero!
Il personale cordiale, ascoltando il mio problema (ritardato e cancellato il mio volo della prima tratta), ha dato un'occhiata alle opzioni e ha risolto il problema. Efficace in 15 minuti, quindi puoi effettuare subito il check-in. Complimenti al team dei biglietti laggiù. Bravo. La chat aerea svizzera/la chat dal vivo non funziona, risposta lenta, possono fare meglio di questa. Alla fine, l'interazione faccia 2 faccia risolve il mio problema.
Swiss has a policy, that with Light tickets (that are still super expensive), you can't preselect seats. That's fine. What not fine is, that during online checking, just 10-12 hours before departure, you still can't select seats, and by default they intentionally put everybody in the very back of the airplane (even when there is full empty rows more to the front). They only do this, to blackmail money out of people. This policy is completely unacceptable and evil, nothing less than what we would have expected from this new budget airline, called Swiss. Of course, as expected, they still charge the old non-budget prices for tickets. Also very nice representation of their mentality: if it's free for us, and good for the customer, we will still under no circumstances help the customer in any condition at all. They either has to start filling up rows from front to back, or make selection free for every ticket category let's say 10 hours before departure.
The agent double charged us for our suitcases, she said that there was a mistake in the system and the first charge will not go trough, it did 🙄. Do now we have to call them, provide info etc and wait to get a refund. How professional is that? …
Wonderful airport - still not recovered from COVID Baggage handing is terrible these days: there is a long wait for the "first" bags to come out, and then the rest of the bags come out in several tranches. Bad enough that it's 15 minutes for the first bag...it can be another 15 minutes by the time all the bags are out. Please get this back up to standard