KLARA Business — Wilhelmshöhe, Schlössli Schönegg, Wilhelmshöhe 1, 6003 Luzern, Switzerland

Buongiorno, le sarei grato se potesse esaminare le mie richieste di assistenza. Voglio attivare i servizi di scansione della posta per GDOC Holding e GDOC Lasercom, ma non riesco. GDOC Holding non riconosce l'indirizzo. GDOC Lasercom è stato attivato ma è in fase di valutazione. Se possibile, vorrei cambiare il piano di pagamento da gratuito a uguale a VILT Svizzera, in modo da avere lo stesso livello di servizio presso le tre aziende con cui lavoro. Grazie.

Alexandra Bencatel

Questo è un servizio fantastico per privati ​​e piccole imprese. Può contribuire a una significativa riduzione dei costi e dei tempi. Il servizio necessita ancora di alcuni miglioramenti, tra cui la possibilità di gestire la posta aziendale tramite l'app mobile.

Resonance Technologies

Servizio scadente. Esempio: tutte le fatture pagate. Klara ha bloccato l'accesso. Falso motivo: fattura non pagata... ma non si sa quale :-))) Nessuna risposta alle mail. Supporto tecnico: molto scarso e poco professionale. Non lo consiglio. Spreco di denaro e tempo!

Monika Pawlak

Amazing service! Daniel Mühlethaler guided me through all the processes, answered all my questions, and provided all details to the topics we discussed. He was polite and patient, even when he had to explain the same topic several times, so that I can understand the whole picture. Professionalism, preciseness, transparency, and time efficiency.

Reneta Krasteva

I have nothing good to say about them. I couldn't cancel the test subscription or reach the support on my computer. There was no phone number I could call. I explained everything and sent videos of the problem. But the still charged me. Despite me clearly showing them that I couldn't cancel the test account, they will not refund my money. Klara don't want happy costumers they only want your money.

rotkive

Beware of Unreliable Billing Practices! I’ve used the ePost service that they run for the SwissPost for over a year now. Their billing practices are a nightmare. They provide no email reminders for overdue payments, instead locking you out of the app where all communication occurs. This means you can't access your account or see any notifications about late invoices. Even after I settled an old invoice, my account was continued to be locked for an additional five days, and counting. To unlock it, they demanded proof of payment (of a QR invoice) for a verification process that feels absurdly outdated for a digital service. Most frustratingly, my mail is essentially held hostage during this time—I receive notifications for incoming mail without any access to view or manage it, missing the windows to order originals, all for less than CHF 20. This service's potential is completely overshadowed by its archaic and user-unfriendly policies. Exercise extreme caution!

Bogdan Niculescu