Mammut Umzüge AG — Bernstrasse 135, 3627 Heimberg, Switzerland

Mammut ci ha aiutato a trasferire la nostra scuola e devo esprimere la mia gratitudine e apprezzamento per ogni fase del processo. Dalla prima visione per il preventivo, alla meticolosa pianificazione della consegna dei box e, naturalmente, alla meravigliosa giornata del trasloco. Il team è arrivato in tempo, ha lavorato con attenzione e diligenza, completando il trasloco della nostra scuola. È noto che il trasloco è un evento ad alto stress, ma Mammut è stato di incredibile supporto e ha alleviato tutto lo stress! Anche se spero di non trasferirmi di nuovo presto ;) so chi chiamerò quando lo farò!

nadia mills

Abbiamo optato per una ditta di traslochi "professionale", o almeno così pensavamo, in base al loro profilo aziendale. Sfortunatamente, le cose non sono andate bene e si sono verificati alcuni danni (cosa che può accadere dove le persone lavorano). Il letto a molle è stato montato ma abbiamo dovuto smontarlo da noi perché non era allineato correttamente (a filo). Abbiamo contattato diversi dipendenti (la Sig.ra Meri, "di prim'ordine", purtroppo non più in azienda; poi la Sig.ra Mero, anche lei non più in azienda); e il signor Afschin Meilen ha detto che avrebbero risolto il problema. Nonostante le numerose telefonate ed e-mail dal luglio 2024, non è stata trovata alcuna soluzione. Il consulente assicurativo della compagnia (Baloise) presso l'ufficio sinistri ci ha suggerito di riprovare a contattarli, poiché avevamo già smaltito dei mobili. Ha suggerito che sarebbe apprezzato se Mammut potesse almeno affrontare la questione con due pezzi. È un peccato; purtroppo non possiamo raccomandare questa azienda in buona coscienza. Ti auguro comunque il meglio.

Si Stoe (Livia)

Sconsigliato perché molti mobili erano danneggiati e la pulizia era estremamente scarsa e poco professionale. Siamo spiacenti, in realtà 0 stelle.

Stjo

Mammut Facility actively supported me with my move! The work was carried out promptly and with great care. I am very grateful and impressed with the work of the three employees! I highly recommend the company! I also had Mammut Facility clean my apartment for the final cleaning. After the cleaning, I was able to leave the apartment spotlessly clean and without any complaints! Many thanks to the excellent team! You were fantastic!

Sonja Rageth

Moving in June 2024: My advice to future customers: If damage occurs during your move, consider whether you want to pay the full amount immediately before any outstanding issues are resolved. After nine months, and only thanks to my legal expenses insurance, my case was finally settled in March 2025. Even after contacting my legal expenses insurance in December, Mammut Moving initially continued to ignore our inquiries. Positive & Criticism: The four-person moving team was friendly and dedicated, and customer service was also friendly. We booked a complete move, including professional piano transport. However, the company's policies raise questions: => Customer focus: Customer needs are completely ignored and eventually, the customer is completely disregarded. => Inadequate breaks: The employees worked almost non-stop – only a coffee break in the morning. When asked, they said this was sufficient. This seems neither ideal for the employees' health nor their productivity. => Missing equipment during piano transport: Around 5 p.m., the piano was moved – without carrying straps or a lift. The understandably exhausted movers slipped at the old address, damaging the piano. Damage can happen, that's okay, and that's what insurance is for. I paid the full amount on moving day, trusting that the damage would be handled professionally. But from that point on, an extremely disappointing experience began. Customer service: The contact was friendly, but despite months of polite and patient communication on my part, I was repeatedly put off, ignored, or fobbed off with excuses. Allegedly, the responsible contact person was sick, on vacation, or no longer with the company. Even after six months, the company showed no serious effort to settle the claim. It's disappointing that customers are treated this way. I wonder if they would have remained as polite if I had withheld payment until the damage was settled? Conclusion: I wish the employees all the best and hope they will insist on better working conditions in the future. To management: Making employees work without breaks and sending them out without suitable equipment is unacceptable. The way customers are treated is equally questionable. Put yourself in my shoes – would you consider such an experience fair and professional and recommend Mammut Moving Company?

Diana Zimmermann

My move was amazing. I hired the company yesterday at short notice, and today the move of approximately 250 km was successfully completed, and for an unbeatable price! Both men were very friendly, helpful, hard-working, and super fast. Despite narrow roads and other adversities, they handled the move very professionally with the large van and trailer in tow. Everything arrived here in perfect condition. Many thanks to everyone involved. I would highly recommend the company.

Aynur Bozkurt