Oekoboiler Swiss AG — Mülacher 6, 6024 Hildisrieden, Switzerland

Super👍…

Jose Adrian Lopez Rodriguez

Ho installato una caldaia ecologica (300 L) circa due anni fa e sono molto soddisfatto della mia scelta. È un apparecchio ad alta efficienza energetica con prestazioni eccellenti. Nella mia famiglia siamo in quattro e posso assicurarti che abbiamo sempre acqua calda in abbondanza. Recentemente ha avuto un piccolo problema, che il signor Giuseppe è riuscito a risolvere velocemente, anche nel fine settimana. Pertanto, il massimo dei voti sia per la sua reattività che per il prodotto stesso. Lo consiglio vivamente

Fabio Zappone

Siamo completamente soddisfatti della nostra nuova Oekoboiler! Abbiamo ricevuto un supporto molto professionale già dalla consulenza e dalla ricerca della soluzione: la sostituzione della nostra vecchia caldaia è stata organizzata in modo rapido e semplice. La nuova caldaia funziona perfettamente ed è molto più efficiente della vecchia. Anche l'installazione è avvenuta senza intoppi ed è stata eseguita con grande cura. Mille grazie all'intero team Oekoboiler per la soluzione orientata al cliente e il servizio di prima classe. Possiamo consigliare vivamente Oekoboiler!

Lean Van der Merwe

Our Oekoboiler broke down on the very last working day of the year – a particularly inconvenient time when you wouldn't normally expect any support. So I was all the more pleasantly surprised by the exceptionally friendly and helpful contact I received over the phone. From the very first conversation, I felt that my concern was being taken seriously and that they genuinely wanted to help. Despite the end-of-year stress, I received immediate assistance. No long waiting times, no complicated procedures – simply straightforward and customer-oriented. Within just a few hours, a technician was at our door. He worked very professionally, explained the problem clearly, and was able to fix the defect quickly and permanently. I would especially like to emphasize the company's goodwill: Although the damage was outside the warranty period, the repair was handled without any additional costs. This kind of attitude is rare these days and demonstrates that customer satisfaction is truly a priority at Oekoboiler. I am absolutely thrilled with the entire experience – from the initial contact to the resolution of the problem – and can wholeheartedly recommend the company and the product. Thank you so much for your outstanding work!

Christian Wille

Excellent service. We bought a boiler three years ago. Recently, a probe failed. Despite the warranty having expired, Okoboiler came all the way to Basel to replace the probe – free of charge. Very good customer service; we highly recommend them.

Stephane Wolf

I would particularly like to commend Oekoboiler's goodwill: Although the damage occurred outside the warranty period, the repair was organized and carried out at no additional cost. Furthermore, it cannot be ruled out that the defect in the fan was also related to neglected filter cleaning – which makes this fair and straightforward solution all the more appreciative. A special thank you to Mr. Wasem: Although he is actually a customer service representative, he also understands customer service and carried out the repair himself. Such customer-oriented cooperation is rare these days. For me, this clearly demonstrates that customer satisfaction is truly a priority at Oekoboiler.

Daniel Messerli