De'Longhi Switzerland AG — Lättichstrasse 6, 6340 Baar, Switzerland

Ho acquistato bicchieri da caffè con doppio isolamento in agosto e 3 mesi dopo 1 trattiene l'acqua all'interno ma allo stesso tempo perde. Ho provato a sostituirlo ma mi è stato offerto solo uno sconto del 20% per acquistarne di più. La garanzia è di soli 30 giorni e non ho avuto problemi in 30 giorni. Non comprerò più da questo marchio. La garanzia è terribile, così come il servizio e il prodotto.

Johna Detweiler

Ciao, sono a Zurigo da 3 giorni e mi serve un set di aggiornamento Delonghi Accessorize, Delonghi Lattecrema Cool. Per favore rispondi, se hai questo prodotto, verrò nel tuo negozio, Baar. Hai già questo prodotto?

Abdullah TATLI

Ho perso solo i miei soldi. Ho acquistato direttamente dal loro sito Web e ho ricevuto una macchina rotta. Solo per il reso ci sono voluti 8 mesi! Da allora sono rimasti completamente in silenzio. Sono arrivato addirittura a contattare il direttore generale su LinkedIn, ma questo non ha risolto il problema. A questo punto, ho appena perso i miei soldi. Il servizio clienti aprirà solo nuovi ticket e non ti ricontatterà mai. Non ho mai visto un CS così scadente. Sii consapevole! Evitateli a tutti i costi!

Krzysztof J

Worst experience I have ever with any service. I gave my Kenwood machine for the service in October 10 ()make sure you take a paper from them, that you give me any device for service, they game me nothing. Then waited one month with no result. I called the service and got the message one month is too less to expect even the cost estimation as they are overloaded. I waited one more month and called again, and then got no information, they simply were not able to locate my device. Took my information and promised call back in a day, nothing happened in a week time. I called again, same story. In total I called 4 times in 2 weeks and got no one able to locate my device, keep promising calling me back. Then finally I came myself there 22 December. Lady in the reception searched for it about 10 minutes and all of a sudden they wrongly used my email, and were sending the cost estimation since October 20 or so to wrong email. Let's say it happens, but calling service which is useless, guys I suggest you change the support entirely there to keep the customer experience level at mid level at least. Then in the shop I signed the cost estimations and asked foe the repair. The message was I shall expect it to be ready beginning of January. I called them today, and what a surprize lady said me they have no agreement from me about the reparation. So I gave it one more time by email. Now I keep fingers crossed they will be able to repair it, and hopefully in 10 days or so get it back. Terrible experience, which says it all. Before replying to my comment, if indeed you care about it, please try to call me. I hope you can locate my phone number in your system first. With hope other clients will suffer less than me. Sincerely, Dumitru. P. S. Will update the story as it still evolves.

Dumitru Iachim

Exceptional service and expert product consultancy made my visit truly worthwhile. I highly recommend stopping by— I left with a smile and the perfect solution for my kitchen

Dorle von der Linden

Called to follow up on an order I wanted to place, where the payment did not go through. As the status was pending then error, I wanted to make sure I needed to replace an order or maybe I could simply get another payment link for example. I called and the person hung up. I called again and found someone extremely rude, not offering really any solution but "I cannot help you with your personal things, you just need to pay again", completely missing the point and getting frustrated when I am telling (for the 3rd time) he doesn't seem to understand what I need. I was excited to buy the coffee machine but considering this call, I am not willing to try this brand and experience a similar service if need something later, so I will go for another brand.

Quentin Remy