Rema-Maschinen
Brunnernstrasse 19, 8867 Niederurnen, Switzerland, Niederurnen
+41 55 610 26 20
remamaschinen.ch
Ho avuto un'esperienza molto positiva con REMA; i loro costi erano trasparenti. Ho ordinato l'ascensore con consegna e installazione e tutto è andato perfettamente. Dalla consulenza iniziale alla data di consegna, tutto è stato di prim'ordine. Anche la consegna e l'installazione sono state ottime. Il team di installazione è stato molto gentile e competente; hanno lavorato in modo pulito e mi hanno spiegato tutto nel dettaglio per quanto riguarda il funzionamento e la manutenzione. Posso consigliare vivamente REMA! Li riutilizzerei volentieri...
Abbiamo acquistato un ascensore per auto da 3500 kg da Rema nel 2025 e lo abbiamo ritirato noi stessi sul posto. La comunicazione è stata sempre semplice e diretta. Tutte le nostre domande hanno ricevuto risposta tempestiva e costruttiva. Quindi, secondo me, se stai cercando di acquistare un sollevatore per auto o un'attrezzatura per officina in modo semplice, veloce e ad un prezzo interessante, sei nel posto giusto.
Abbiamo avuto un problema con un sollevatore a forbice. Il supporto telefonico è stato rapido e cordiale, ma sfortunatamente non è riuscito a risolvere il problema. Poco tempo dopo sono stati in grado di aiutarci sul posto. Ora l'ascensore funziona di nuovo perfettamente. Grandi persone che sanno quello che fanno. Fantastico, grazie mille!
Our personal experience with Rema-Maschinen AG, Niederurnen: The attached photos of the lift installation speak for themselves; we do not recommend them. During the installation work by this company, numerous tiles of the new flooring were damaged by unprofessional drilling and assembly work – yet the lift was subsequently installed by this company on top of the many damaged tiles. A proper, professional installation looks very different! Since the reinstallation, the lift has also been making loud grinding noises, and not all of the lift's attachments were installed. Exercise particular caution regarding advance payments! Despite immediate notification of the defects and the opportunity to have the damage repaired by the responsible company, Rema-Maschinen AG refuses to take responsibility for their extremely substandard work and to rectify the significant damage they caused. The conclusion from our experience with this company: Untrustworthy, unprofessional installation, the customer is left to bear the costs and damages caused by the company. No customer-oriented approach. The contractor collects 100% payment before providing the service and then ignores any subsequent issues. The entrepreneurial risk and installation errors are completely shifted onto the customer – secured by the required 100% prepayment.
My experience was excellent – everything went smoothly, and I felt completely at ease. The service was friendly and professional. I would definitely be happy to come back!
I've shopped at Rema twice, buying a total of three machines. Excellent value for money! The pickup date was kept. The goods were ready, and the man in the warehouse was extremely friendly and helpful. The installation instructions are somewhat sparse, so they're not for the novice. The customer service on the phone leaves a lot to be desired, as no callbacks are expected. Several inquiries by phone came from the buyer, and friendliness is apparently not a top priority. Therefore, my advice is to order early enough, as it can take a while. All in all, it's quite good, and since it's ultimately about the product, I would shop there again.