IDIMEX AG
Axenstein 2, 6443 Morschach, Switzerland, Seelisberg
+41 41 825 30 25
idimex.com
Do una stella perché zero non è un'opzione! Ho ordinato una credenza da questa azienda. Dopo una settimana ho ricevuto un mobiletto (articolo completamente sbagliato). Ho passato le tre settimane successive cercando di organizzare uno scambio, ma senza successo. Nessuno ha mai suonato il mio campanello o chiamato, ma hanno sempre affermato che non ero a casa per la consegna. Ovviamente non era vero. Dopo diversi messaggi con uno dei servizi clienti più ostili che abbia mai incontrato, nelle settimane successive ci sono stati altri cinque o sei tentativi di organizzare lo scambio e ogni volta mi è stato detto che non ero a casa. Dopo un mese ne ho avuto abbastanza e ho chiesto un rimborso completo. Non fare acquisti qui! Ho sprecato un mese intero cercando di correggere il loro errore!
I mobili sono arrivati velocemente, ma erano graffiati dappertutto e i fori erano nel posto sbagliato. Sono state incluse parti errate. Invierò un'e-mail e modificherò la recensione se può essere d'aiuto.
Non comprare da loro! Il montaggio è stato fatto correttamente, altrimenti avrei avuto un foro per il tassello in legno a vista nella zona frontale, dove non entrerebbe quello verticale centrale per l'anta sinistra: Idemex non vede gli errori, né il ripiano strappato.
DO NOT BUY THERE! I bought a shoe cabinet from home24. Delivery was fairly quick. However, almost all the parts had some kind of defect, scratches, and even cracks. Not to mention the filth on all the pieces. After I sent the seller photos, we exchanged a lot of emails, but ultimately we couldn't reach an agreement. The discount they offered was an outrage, considering how serious the damage was and how poor the overall quality of the cabinet was. Despite canceling the purchase, they are refusing to pick up the cabinet from me. The matter is now with my lawyer.
I was pleasantly surprised! The delivery went smoothly, and all the parts I needed were included (something you can't expect from other companies these days). Setting up the furniture was very quick. Even as someone who isn't particularly handy, the parts were easy to handle. I would order from you again and again! Thank you for this incredible service :)
Don't buy from Idimex! Poor quality at exorbitant prices! We bought the Rafael children's wardrobe from Galaxus. The furniture from Idimex is of inferior quality. The wooden panels are poorly made, too thin, and break during assembly. The surfaces are unevenly sprayed, there are numerous dents (some quite large, which anyone in production would notice), many scratches, and frayed edges. Furthermore, the surfaces are only sprayed and not coated with a resin. The screws are far too large for the wooden panels, and because some of the pre-drilled holes are not centered, there are bulges during assembly. The cross braces cannot be mounted flush because the dimensions are incorrect. The holes for the dowels are too deep, so they almost disappear into the wooden panels during assembly. The assembly instructions are quite complicated, and it's odd that the shelf fittings are supposed to be installed right at the beginning. It would also be helpful if the individual elements, which are quite similar, were labeled with a number. Even that is apparently too much trouble for the supplier.