Madeleine Kobelt Immobilien AG — Pünten 5, 8602 Wangen-Brüttisellen, Switzerland

Ho contattato la signora Labancova e sono molto soddisfatto dell'esperienza. È incredibilmente dettagliata, organizzata e gentile. Risponde sempre prontamente ed affronta in modo efficiente eventuali parti mancanti o rotte che necessitano di riparazione. Nel complesso, è stata un'esperienza confortevole per me. Grazie!

Dilara ÇAM ERGİN

Ho avuto contatti solo con la signora Labancova ed è sempre stato fantastico. Devo ancora trasferirmi alla fine di novembre, ma sono sicuro che non cambierebbe nulla questa volta. Vivo qui da 3 anni e la signora Labancova ha sempre risposto velocemente e se qualcosa era rotto veniva riparato nella stessa settimana. Quindi grazie!

Naomi Stadelmann

Incredibilmente scortese e inutile. Al momento della consegna delle chiavi, l'appartamento avrebbe dovuto essere pulito professionalmente da un servizio di pulizia, altrimenti ti verrà addebitato letteralmente qualsiasi cosa. Usavano un guanto nero su ogni superficie e se c'era anche solo un po' di polvere mi facevano pagare. Paradossalmente, quando ho preso l'appartamento, l'appartamento non era più pulito di quando me ne sono andato. Quindi sembra che stiano effettivamente traendo profitto da questo. L'appartamento mi è stato consegnato senza filtri di ventilazione che poi mi sono stati addebitati. Non sapevo nemmeno che dovessero essercene. Inoltre non hanno ancora trasferito il mio deposito anche se mi sono trasferito più di un mese fa. Vale la pena ricordare che in passato non ho mai avuto problemi con i proprietari. Non affitterei mai più con loro nemmeno se fossero l'unica agenzia che affitta appartamenti a Zurigo! Deludente!

Jana S

For a year I rented a flat, which posed a real problem for me. The communication with Ms. J. Teich was always professional as well as friendly and the facility manager tried its best to resolve the issues. Unfortunately the delays were substantial but after a little digging I realized, that this was quite common in Zurich during the state of 'emergency' - which resulted in an unreliable customer service in general worldwide. Thus, I cannot contribute this issue to the agency itself. The handover of the flat went smoothly - I also gave my best to clean it - and the caution was returned in a timely manner. In the second half of my stay, the response time in a normal setting was fast and I had never had problems to reach a representative by phone, even without having to wait on the line. Nevertheless, the best approach was by email in my experience in order to have a track record and to call when the necessity arised. To sum up, a very friendly customer service with an honest attempt to resolve your issues and complaints. Hence a reliable agency, that I would have liked in an unproblematic flat.

Lucas Antelo

Hi everyone! I came to Switzerland three years ago and rented the flat under this agency's portfolio. At the beginning they were polite and responsible, until issues with building started. Broken lock on the main entrance doors and always dirty washing room are only some of the examples..When I decided to hand over the flat they showed a real incompetence and a lack of professionalism. Two potential candidates for my flat gave up because the agency was too slow in replying to applications or the agency had special considerations which it actually did not apply to other tenants...at the end I was searching for a new tenant for two months. At the end, when they accepted one tenant they did not send the agreement for 10 days and new tenant was confused asking what is happening....The deposit phase went quite smooth and I waited only 2 months to get my money back. All in all...I would not recommend this agency to anyone but knowing the real estate market situation in Zurich, I am afraid people just have no much choice.

chiqa chiqa

I have been living in one of their apartments for almost a year now. So far the agency proved to be very responsive and helpful. They are, within reason, willing to go out of their way to consider requests that you may have regarding your tenancy. They let me move in almost half a month earlier the date set in the contract and did not incur any fees.

Rastislav Starkov