GLANDON Rooms Elite
Bahnhofstrasse 14, 2502 Biel, Switzerland, Biel/Bienne
+41 32 328 77 77
hotelelite.ch
Service and Facilities Unfortunately, our stay did not meet the expectations for a hotel of this category (4 stars) and was overshadowed by several shortcomings. Reception and Service (Lack of Availability and Unfriendliness) The reception was not staffed continuously, which is problematic for a hotel of this class. Even more concerning was our experience regarding noise: at 12:30 AM, we received a call from reception asking us to be quieter. Considering the supposed soundproofing of a "Premium Suite," we found this both incomprehensible and inappropriate—especially since, with proper insulation, noise from the neighboring room should hardly be audible. Location and Room Quietness Given the hotel's remote location, it is particularly irritating that guests in a "Premium Suite" are asked to keep quiet. This raises questions about the actual level of soundproofing and whether the suites are truly suitable for guests seeking peace and quiet. Wellness Area (Design and Staff) Unfortunately, the wellness area did not offer any relaxation: • The extremely bright, color-changing LED lighting was so intense that it was perceived as disturbing and counterproductive to a relaxing atmosphere. • The staff in this area behaved rudely and unprofessionally. For instance, at 9:15 PM—despite the spa being advertised as open until 9:30 PM—I was rudely told by a staff member that I had to leave the area. Overall Impression and Staff Overall, guest treatment seemed very selective. It gave the impression that one is only truly welcome if perceived as "wealthy." A friendly smile and basic courtesy should be a given in a 4-star hotel and not dependent on the guest’s perceived status. Conclusion: The discrepancy between the hotel’s official category and the actual service, as well as the shortcomings in the wellness area, is striking. I would describe the hotel’s approach to service as highly idiosyncratic.
Apart from the convenient location, everything one hates. Because it calls itself "self check-in hotel" there is nobody there to welcome you, your debit card is charged before you have stayed there and you are requested to check out before …
Excellent location! I had a room directly looking into the roundabout. Awesome except if there's public viewing of football... Rooms are comfortable, suficient and clean. Watch for the shower door because you can end with a small pond if you don't close it properly and it ain't evident. Service is polite and helpful, but the hotel is leaning towards online everything, including checking in/out and the front desk is often unattended. It's OK if you don't are about personalized, human service, and you don't care about losing jobs for company profit. The rooftop restaurant is really nice andnit has a very nice view, it has a nice eerie atmosphere early in the morning. The staff is super friendly there.
Close train station, very convenient
Spent a couple of nights at the hotel. The location is good – only a few minutes’ walk from the train station. The hotel is not bad and I would certainly give it 3 stars. But I don’t see how this hotel deserves 4 stars. |The lobby is dull …
Very convenient location, next to main train staion. Art Deco Building with very tasteful matching interior and furnishing. Check-in and out can be done electronically which was very conventient for me with an early morning departure