KUONI Reisebüro Langenthal — DER Touristik Suisse AG, Bahnhofstrasse 3, 4900 Langenthal, Switzerland

Very friendly and ideal travel agency to be informed in the best way.

M D

Highly recommended. From the excellent advice to the fast and, above all, great value-for-money offer. Special mention goes to Ms. Molk and Ms. Kandiah, who took great care in addressing our concerns. Thank you very much.

Christian Blum

I've booked through Kuoni several times and have always been very satisfied with the value for money. No matter who serves you, they always cater to your needs. If you want to relax and not have to worry about anything on your holiday, book with Kuoni!

Debora Widmer

Excellent advice, simple and straightforward. The most important thing is that you're sure everything will work out.

René Grossenbacher

I spent 10 days in Fuerteventura with Kuoni over Christmas and New Year. Flights and hotel booked through Kuoni. The price was 3,500. I consider that high, but I'm happy to pay that price if the price-performance ratio is right. It started with a 3.5-hour transfer from the airport to the hotel in a dingy, dirty bus! Normal travel time is 1 hour. When I arrived at the hotel room, the bathroom smelled of sewage. Kuoni & DER weren't able to organize an alternative hotel room within 2 days! Kuoni/DER said: I could book and pay for a hotel myself, then they could see if they could refund anything at the end. When I then booked a room myself for one night at another hotel and asked Kuoni to continue booking for the rest of my vacation, they managed to deregister me from the old hotel but not register me in the new one. So I didn't have a hotel room over New Year's Eve. That's what you call incompetence! When I wanted to postpone my kitesurfing curse for two days, I contacted Kuoni/DER. After 24 hours of checking, I was told it wasn't possible. So I contacted Edelweiss Airlines directly, and within five minutes, customer service postponed the flight for two days free of charge. When I returned, I reported it to the travel agency. Of course, we had to submit this in writing; there's no such thing as a conversation with competent people! A little later, all I got were lame excuses. Of course, Kuoni/DER didn't contribute to the additional costs. Conclusion: Never again with Kuoni/DER! Tip: It's better to contact a competent travel agency or book it yourself.

M

Everyone has a smile on their face when they come in, 😁and Mrs. Molk was in charge of us, super friendly and a lot of patience with our child, who told us everything😂😂😂🙈🙈🙈She did a really good job... Thank you ❤️ …

Leti