Royal Canin (Schweiz) AG
Neuhofstrasse 4, 6340 Baar, Switzerland, Lätti
+41 844 844 448
royalcanin.com
Many thanks to Royal Canin customer service (Ms. Hayoz). What I received today was truly excellent. Very fast delivery with a wonderful surprise for my cat. We are looking forward to the high-quality food.
Inferior food of the worst quality! Constant stomach problems. The stomach problems disappeared after switching to high-quality food.
The food products, especially the dietary ones for cats, are excellent. They're also generally well-accepted by the cats. But never try to contact Royal Canin via their contact form or email. You'll hear absolutely nothing, and even less. It's a real shame about their lousy customer service, which is so important, especially since it ultimately concerns the animals' well-being.
Very friendly and competent advice from the hotline. I received detailed advice about the Exigent Royal Canin line for dogs. My Havanese, who is very picky, finally loves a food, and I was explained everything about the ingredients in these products. I hadn't received such good advice from specialist stores, and was rather against these types of food. That's why I called and got advice directly from Royal Canin Switzerland. (Veterinarians also recommend it.) F.G.
The ordering system has been inactive since June 9th. Customers weren't informed. Only when we called were we told that nothing would be possible before June 22nd. We tried to cancel the order, but that didn't work either...
It doesn't live up to its promises at all. We bought Royal Kitten food. The food we received doesn't even remotely resemble the picture. We complained and they said they would look into it.