ROSE Bikes Flagship Store Meilen — Alte Landstrasse 152, 8706 Meilen, Switzerland

I decided to get a new gravel bike recently and booked an appointment. I got a great consultation explaining the difference between various shifting systems, managed to try different bikes and sizes, placed an order, and picked up the bike 2 weeks later. Already made 1500 km on it! :)

Boris Dolgov

The team is extremely nice and helpful and the overall process from booking a consultation all the way to pick up is extremely well down through automated mails and personal emails from staff that is always available in a timely manner for changes and additions. I bought a gravel bike there recently and feel in good hands given the proximity of the store and being able to get hands on help easily. And there is always a wonderful ride from and to included! Special shout-out to Carlita and Sebastian.

Andreas Lorenz

Great service and great people! Everybody is super friendly and ready to help in an instant! The service is highly customer oriented and exceeds any expectations. Testrides are possible, even to the extent that you can borrow a bike over several days for a longer ride (they even recommend a longer Tour before you commit to buy). For me as a total beginner that was all the service and help that I needed to choose the perfect bike for me. The service also includes ordering the bike, assembling and fitting it to your needs (all without any extra fees) and if there are any questions left, everyone is happy to help! For me it was a great experience and I can definitely recommend Rose Bikes Meilen to anyone looking for a new bike! If you're looking for some clothes or any additional equipment, I'd recommend a visit to the store too, as they have a nice variety of equipment as well! Many thanks to the whole team and see you soon again :)

Sebastian Griepentrog

Had a bike from a well known German internet bike brand before. Bike got stolen and discovered Rose in Meilen. Really nice store and staff was helpful at all times. Every bike on display can be tried out on the spot. Just be aware that due to various factors delivery times can be long and bike assembly times are measured in weeks. I ended up taking one of their bikes for an offered test-weekend, which helped me a lot with my buying decision. I am now owner of a great Reveal+. Assembled it myself and helpful staff was friendly to check if I had done everything correct. I now highly value the possibility of a local store vs a pure internet show. Will not be my last bike from Rose.

Florian Bendl

I recently purchased a new gravel bike and I couldn't be happier with my experience! The bike was delivered to me earlier than expected, which was a great surprise. The bike itself is fantastic and makes riding an absolute joy. It's been the best riding experience I've ever had and I owe it all to the amazing service and attention to detail provided by Sebastian Wyler. He was incredibly helpful and went above and beyond to make sure that I was happy with my purchase. I cannot recommend this bike and Sebastian's customer service enough! If you're in the market for a new bike, look no further. Thank you for a great experience.

Ruben Andre

I needed to by a race bike for my daughter. Went for a first test ride, decided on a bike. The waiting time to receive the bike was a long time but not a problem for us. Then the bike color was no longer available. I was given the option of another color. Then that bike became un-available and we discussed other options by email and phone. Then I made a decision and about a month or so later we went to pick it up. Also we needed to get a different size handle bar - and that was taken care of and mounted at pick up. Great customer service and knowledgeable staff. Sebastian was great from start to finish.

Michele Mondini