Galenica AG
Untermattweg 8, 3027 Bern, Switzerland, Niederwangen b. Bern
+41 58 852 81 11
galenica.com
Monday: 08:30 to 12:00, 13:30 to 17:00
Tuesday: 08:30 to 12:00, 13:30 to 17:00
Wednesday: 08:30 to 12:00, 13:30 to 17:00
Thursday: 08:30 to 12:00, 13:30 to 17:00
Friday: 08:30 to 12:00, 13:30 to 17:00
Saturday: Closed
Sunday: Closed
Currently all pharmacies under Galenica have only generic drugs and if you want urgently the original one you must order it, i.e., wait for24 hrs at least. I have a feeling I'm living under communist system no freedom of choosing my own drug. Furthermore, the offered generics are not necessary cheaper than the original one. Solmucol effervescent 10 tabs cost 4.55 Sfr, ACC Sandoz effervescent 10 tabs cost 10.30 Sfr.
WARNING !! BEWARE !! Once they get your data, they KEEP it, and spam you regardless of whether you request data deletion or not. They just ignore you and keep sending postal advertising etc. under Sunstore name and who know what else. Zero trust
So disappointed. I have been shopping at Sunstore (a galenicare company) for a long time. I tried their online shopping for the first time during lockdown and opted for payment by powerpay. I missed one invoice and had to pay extortionate fees (50 franc purchase = 25 franc fee!). I wrote to Galenicare to warn them about the bad business of powerpay. They replied that it is my fault for paying late and showed zero empathy. I understand that I paid late (missed one payment date (erste Mahnung)), but that doesn't justify mistreating your customers and taking advantage of them. Sad that Galenicare decided to side with a bad business partner rather than take care of its customers. I'll just shop at Notino in future. Unfortunately, I'll have to also find an alternative to the Dermafora products I've been using.
Regarding a telephone inquiry concerning a complaint, I was asked to submit it in writing via email, which I did. I was assured of a response/statement by phone or in writing, which has not yet materialized. I only received a generic, uninformative statement from the pharmacy in question, but Galenica AG seems to have no need to respond to inquiries, especially complaints.
Looks like the executive suite couldn't afford a new Porsche this year – better to get rid of Bichsel's infusions instead. I hope it backfires 🫶🏻 …
An inspiring and forward-thinking company. The location is well-situated and ideally connected to public transport. Parking is also available.