WALA Schweiz AG — Bärenpl. 2, 3011 Bern, Switzerland

Very customer-friendly and helpful! As I wrote in detail in my review of the Pill Pharmacy in Rüschlikon, I had purchased a medication from Wala. However, to my dismay, I discovered at home that the package insert was missing, and I lacked all the necessary information about the medication. Wala immediately understood my need and didn't give me the runaround like the pharmacy did. The fact that package inserts aren't mandatory in Switzerland is no reason to deny customers one. After all, who knows how to use a medication after only six months if they're unfamiliar with it and have never used it before? Wala was completely understanding and promptly provided me with a package insert explaining how to use it, what it was intended to treat, its ingredients, and so on. Thank you, Wala Switzerland – that's what I call excellent customer service!

Rolf Fleckenstein

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