BELFOR (Suisse) AG — Moosstrasse 5, 3322 Urtenen-Schönbühl, Switzerland

The initial contact was very friendly and promising. When the "expert" arrived the next day, I became increasingly skeptical. My primary concern was having the existing mold assessed. We already knew that black mold is worse than white mold. The statement that white mold can also be found on food (e.g., cheese) made it seem less serious! From that point on, I seriously questioned his competence. However, the employee was always very friendly and helpful. The report to the insurance company wasn't entirely accurate, which led to discussions and ultimately to a reduction in the payout.

Stefan Aeschlimann

Beware - Fake Company After the fire in our apartment, my Vaudoise home contents insurance company commissioned BELFOR to clean our household goods. The Belfor regional manager was supposed to contact me and discuss the procedure with me. Despite numerous inquiries, I never heard from him. Six weeks after the fire, our household goods were still untouched in the apartment. Since renovation work had been carried out in the apartment in the meantime, our other household goods became increasingly dirty and damaged by the plastering and painting work. During the initial meeting (six weeks after the fire), the newly involved BELFOR employee walked through the apartment indifferently and decided that it would take at least another three weeks before we could get anything back cleaned. After the fire, we had no clothes (winter season was approaching), no shoes, no school supplies for the children, nothing at all. I had to clean and retrieve what we urgently needed from the apartment myself. The BELFOR employee's behavior was extremely unpleasant, condescending, and indifferent. I also received borderline, disrespectful WhatsApp messages from him. BELFOR also had a contract to clean some furniture and empty and clean the refrigerator. The furniture wasn't cleaned, despite a half-day work report. The refrigerator was emptied, but since this only happened six weeks after the fire, it stank terribly from the spoiled food. The refrigerator wasn't cleaned; soot, dirt, and flies were still inside after BELFOR's intervention. BELFOR doesn't prepare competent fire reports. It was decided that every room was not affected by the fire, even though the stench permeated the entire apartment and traces of soot were visible upon closer inspection in every room (in the ventilation system, behind the furniture, in cupboards). My home contents insurance then accepted these false and incompetent reports as a basis for negotiations with me in order to keep cleaning costs and reimbursement fees low. A very questionable approach. After the six-week wait, I called another fire cleanup company, which fortunately cleaned all of our remaining household goods within a few days. According to this cleaning company, cleanup usually begins on the day of the fire, or at the latest the day after, so that the fire victims can be provided with the most necessary supplies as quickly as possible. The fire was a terrible experience, and BELFOR's inaction made it twice as bad for us. Our story appeared in Blick: https://www.blick.ch/schweiz/bern/helena-k-hat-bei-einem-hausbrand-alles-verloren-und-kaempft-bis-heute-um-ihr-recht-die-wahre-katastrophe-begann-nach-dem-brand-id19858782.html

Simone

We carried out the asbestos remediation. We highly recommend the company. Everything was completed on schedule, and the on-site workers were very friendly and helpful. The construction site was left clean and tidy. Thank you very much! The Hofer family

Cel Da

In the event of damage to your house or furniture, you need quick, professional, supportive, and friendly help. We received exactly that from Mr. Imboden's team at Belfor. Many thanks!

Petra Waldherr

I emailed Stefan Wohlgemuth; despite his ongoing training, he responded very quickly, and our water damage was dealt with the very next day using dryers from BELFOR Suisse AG. Thank you, excellent work, good, competent people. I will gladly recommend Belfor.

Simon Kehrli

In principle, a good and reliable business. However, I had to follow up 2-3 times because I heard nothing.

Yakima Oberli