Photo Video Zumstein AG — Casinopl. 8, 3011 Bern, Switzerland

He sido un cliente leal aquí durante años a pesar de algunas experiencias decepcionantes, como tener que esperar siempre más de 30 minutos para hablar con alguien. Hoy traje una Leica Summicron antigua que compré originalmente en esta tienda hace un par de años. En lugar de una evaluación honesta, me dijeron que básicamente no valía nada y que tendrían que enviarlo a Leica debido a los hongos leves. Cuando mencioné reddotrepair (una de las mejores empresas de reparación de Leica del mundo) se rieron diciendo que posiblemente podría vender la lente por 150.- Es muy decepcionante ver una actitud tan desdeñosa hacia un cliente fiel y tan poco conocimiento técnico de las lentes Leica clásicas. Si realmente conoce su equipo o espera transparencia, le recomiendo consultar a un especialista como Paepke Fototechnik o Red Dot Repair.

Dimitri Baer

Encontré que el servicio actual es extremadamente ineficiente. Entiendo que estaba bastante ocupado porque tenían una gran oferta, pero parecían tener unas 100 personas "trabajando" también. De hecho, parecía que muchos de ellos simplemente estaban corriendo tratando de parecer que estaban ocupados pero sin hacer mucho. Con 3 escritorios para pagar, esperé en la fila literalmente 45 minutos para pagar un simple kit de limpieza de sensores, mientras que los de Kasse simplemente tenían una charla informal o simplemente dejaban el escritorio sin decir nada para ir a hacer otra cosa. Después de 45 minutos y todavía sin que nadie me atendiera, guardé el kit de limpieza y salí. Me imagino que no todos los días son así, pero si va a haber tanta actividad nuevamente necesitas tener un mejor sistema, todo el lugar parecía desorganizado.

Brad Sefton

Muy profesionales y orientados al cliente. Compré un colimador difícil de conseguir en su sitio web, me mantuvieron informado sobre el progreso y lo obtuve sin problemas.

Kevin Henzer

6 months and a hundred francs later I get my camera broken... I got in touch with Zumstein in order to get a medium format camera from the 70s fixed. The aperture was stuck in place since the grease has had plenty of time to sit in the mechanism and dry. At first it seemed like a team of professionals however as soon as I was told it was 100.- only to get a quote on the repair, I started smelling a foul smell. I sent it anyway thinking that since there was already such a stupidly high price just to get a camera looked at, that the repair quote would be reasonable. How wrong of me. After 4 months without hearing anything from anyone, I decided to pay my friends a visit. Nothing. No information wether it even got to the repair shop. Only a "we'll get in touch with the repair shop and get back to you". More weeks pass still nothing. I go once again to see if the shop didn't burn down with my camera. This time the sales rep sent me an email with the quote ! Sadly that email got lost in the cloud and never reached me. The quote for the repairs turned out to be 425.- (taking into account the initial 100-.) I kindly said that it was above my budget and that I'd like my camera back. This time I made sure they had the correct email address to avoid staying in darkness for weeks. Once again I did not hear from everyone for another three weeks before returning one last time to the shop. My camera was there in the end. It was just broken. Nobody knew what happened and was very very sorry. Here sat my camera handle broken. Not only I wasted 6 months waiting in hopes to have a fair quote for a repair, I wasted 6 months and got my camera back in worse state that I brought it in. The sales rep was so kind to give me the initial 100-. back while repeating over and over that I should be happy with that and that they usually never do that and that as a handle is only 30-. On eBay it was more than fair. Overall sad and disappointed that the franchise who has a monopoly on photography from Lausanne to Zurich behaves like this and just gets away with treating first time (and only) customer while gatekeeping analog photography with crazy prices. If you need anything photography wise get your info on Reddit and shop online far far away from Zumstein. If you need repairs I ended up meeting someone who works really well and cheap in the Neuchâtel region and I'm more than happy to share his info with anyone rather than going to get extorted by my friends over at Zumstein whilst wasting 6 months. I do not recommend and wholeheartedly wish to everyone to avoid them.

Tangui Roulet

I recently ordered a photography portable smoke machine from Zumstein Photo. The delivery was impressively fast, and their support was excellent. The item arrived promptly and in excellent condition. I highly recommend this specialized shop for its wide selection and professional service.

M

It would be better if the staff looked after the customers on site instead of small talking each other and making customers wait

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