Rüegsegger Elektro AG — Bahnhofstrasse 23, 3315 Bätterkinden, Switzerland

Competente y amigable. Hasta ahora, sólo he necesitado reparaciones menores en instalaciones eléctricas antiguas. Estos se llevaron a cabo de forma rápida y profesional. Gracias, Thomas Knajbl.

Thomas Knajbl

Nuestra lavadora se averió. Aunque antes no éramos sus clientes, nos ayudaron en un día. Se reemplazó la máquina, se instaló la nueva y se desechó la vieja. Todo fue instalado, configurado, conectado e incluso limpiado perfectamente. Definitivamente trabajaremos con ellos en el futuro.

Lars Gruenig

Una empresa fantástica que nos brindó un soporte altamente confiable y competente durante todas las fases de nuestro proyecto de renovación y remodelación. Su trabajo eléctrico para un escritorio de altura regulable de más de 3 metros de largo fue una verdadera obra maestra, algo que no se puede hacer de forma predeterminada. Necesitamos empresas regionales como Rüegsegger Elektro; siempre están disponibles, incluso si los necesita inesperadamente. Y si no necesita soluciones listas para usar, puede hablar con ellos con la misma facilidad que si tuviera cambios de último momento. Recomendación 100% y los volveríamos a usar en un abrir y cerrar de ojos.

Hermann Josef Schmitz

I, a potential new customer, called to inquire about replacing the ballast on my extractor hood. The woman on the phone said the electrician would need to come and take a look. (That makes sense to me.) He would get back to me. I didn't hear anything, so I called again. Ms. Rüeggsegger answered. I asked if I'd been forgotten, since the electrician would need to call me to schedule a quick appointment to assess the situation. She immediately interrupted me: "Our employee from yesterday has no clue. She's new. We don't give quotes. It's not profitable. We only take direct orders." The monologue continued in a very curt manner. I used a pause for breath and said, "Excuse me, I never said I didn't want to hire you. I called because I need this. But you have to assess the situation on-site first, right? You don't have to speak to me so rudely. I'm being perfectly polite and I do want something from you. Of course, I'd like to know the approximate cost so I can report it to my landlord. And did I hear correctly that no one would have called me back at all?" Ms. R: "That's not usually my style. We're very busy. And yes, why don't you go to someone else?" (The tone wasn't any friendlier, and she tried to brush me off. Very incompetent! I then called AS Stuber in Utzenstorf directly. They said, quite politely, "I need to see it on-site to determine if I can even replace this ballast. It seems to be an older extractor hood. I'd be happy to come by the next business day around lunchtime." Ms. Rüeggsegger: It's wonderful that you have so many customers. I hope the company owner (I assume it's your husband??) pays for some communication training for you. You desperately need it!

Roxanna Lehmann

We have repeatedly awarded contracts to this company since 1998, including the conversion of our former farmhouse into three apartments, all installations, and prompt payment. Two years ago, we contracted them again for a new extension with five garages, a bathroom, a four-room apartment, and a photovoltaic system. We are now completely dissatisfied. The advice regarding the photovoltaic system was very poor, and they didn't include a quote for scaffolding, apparently intending to install it using ladders. Some light switches near the front door are missing. We also had problems with the blinds and received a bill for 367 CHF for one hour of work, supposedly under warranty!

Christine

It was about installing an internet socket in a new but rather old apartment. I had to call several times and send photos. Again, no response... I called again and was finally rudely cut off by the boss... no go! They probably don't need small orders from private individuals.

Chantal Monnier