intan international AG
Gersauerstrasse 21, 6440 Brunnen SZ, Switzerland, Seelisberg
+41 41 588 03 18
Durante varios años recibí mi revista a tiempo, los precios eran razonables y cuando cancelé mi suscripción (debido a que me mudé al extranjero), el proceso fue sencillo y el personal amable. Al contrario de otros comentarios aquí, recomiendo encarecidamente esta empresa.
No recibí la factura, pero recibí un primer recordatorio con cargos por mora, y esto ha sucedido repetidamente => Creo que esto es parte del modelo de negocio del INTAN.
Lección aprendida: ¡Lea siempre las reseñas primero! Recibí recordatorios de pago, correos electrónicos de ida y vuelta... a pesar de que todo estaba pagado.
Customer service is extremely unfriendly. According to them, my subscription renews automatically, even though there's absolutely no mention of this in the order confirmation. They claim I have to infer it from the sentence, "You don't need to do anything if you like the magazine; otherwise, please let us know by email or phone." People, take a look at the Swiss Code of Obligations and contract law! For an automatic subscription renewal to be valid, the following is required: - Explicit notification of the automatic renewal at the time of signing. - Explicit notification of the cancellation period at the time of signing. - Timely and explicit notification of the upcoming - renewal, so that there's enough time to cancel the contract. I would NEVER subscribe to a magazine from this company again.
Customer service is very unfriendly and unresponsive. Payment reminders, including late fees, are sent by email, but I never received an invoice. I will never order anything from this company again.
Communication is only via email. If that fails, you don't know where you stand. You can't rely on technology 100% these days, can you? I'm going to cancel all my subscriptions.