KUONI Reisebüro Langenthal — DER Touristik Suisse AG, Bahnhofstrasse 3, 4900 Langenthal, Switzerland

Agence de voyage très sympathique et idéale pour se renseigner au mieux.

M D

Fortement recommandé. De l'excellent conseil à l'offre rapide et surtout au meilleur rapport qualité-prix. Une mention spéciale va à Mme Molk et Mme Kandiah, qui ont pris grand soin de répondre à nos préoccupations. Merci beaucoup.

Christian Blum

J'ai réservé plusieurs fois via Kuoni et j'ai toujours été très satisfait du rapport qualité/prix. Peu importe qui vous sert, ils répondent toujours à vos besoins. Si vous souhaitez vous détendre et ne vous soucier de rien pendant vos vacances, réservez avec Kuoni !

Debora Widmer

Excellent advice, simple and straightforward. The most important thing is that you're sure everything will work out.

René Grossenbacher

I spent 10 days in Fuerteventura with Kuoni over Christmas and New Year. Flights and hotel booked through Kuoni. The price was 3,500. I consider that high, but I'm happy to pay that price if the price-performance ratio is right. It started with a 3.5-hour transfer from the airport to the hotel in a dingy, dirty bus! Normal travel time is 1 hour. When I arrived at the hotel room, the bathroom smelled of sewage. Kuoni & DER weren't able to organize an alternative hotel room within 2 days! Kuoni/DER said: I could book and pay for a hotel myself, then they could see if they could refund anything at the end. When I then booked a room myself for one night at another hotel and asked Kuoni to continue booking for the rest of my vacation, they managed to deregister me from the old hotel but not register me in the new one. So I didn't have a hotel room over New Year's Eve. That's what you call incompetence! When I wanted to postpone my kitesurfing curse for two days, I contacted Kuoni/DER. After 24 hours of checking, I was told it wasn't possible. So I contacted Edelweiss Airlines directly, and within five minutes, customer service postponed the flight for two days free of charge. When I returned, I reported it to the travel agency. Of course, we had to submit this in writing; there's no such thing as a conversation with competent people! A little later, all I got were lame excuses. Of course, Kuoni/DER didn't contribute to the additional costs. Conclusion: Never again with Kuoni/DER! Tip: It's better to contact a competent travel agency or book it yourself.

M

Everyone has a smile on their face when they come in, 😁and Mrs. Molk was in charge of us, super friendly and a lot of patience with our child, who told us everything😂😂😂🙈🙈🙈She did a really good job... Thank you ❤️ …

Leti