Texsana-Reinigung Wädenswil AG
Eintrachtstrasse 2, 8820 Wädenswil, Switzerland, Wädenswil
+41 44 780 59 02
texsana.ch
J'ai apporté mes vêtements à Texsana en parfait état pour le nettoyage et le stockage d'été - et je les ai récupérés complètement ruinés. Après six mois de correspondance pour tenter de régler le problème à l’amiable, le représentant de l’entreprise, M. Profer, a finalement déclaré : « Peut-être que ce n’est même pas nous qui les avons endommagés. » Je n’ai jamais connu une telle irresponsabilité et un tel manque de professionnalisme en Suisse. Texana prend vos vêtements et votre argent, mais n'assume aucune responsabilité pour ses erreurs. Évitez cette entreprise et assurez-vous toujours d’avoir une assurance juridique – vous pourriez en avoir besoin si jamais vous traitez avec elle.
Je les adore, sympathiques, de bonne qualité, ils donnent tous mes vêtements en parfait état, s'il manque des boutons ils les raccommoderont.
Cela semblait un peu lent et pas très motivé, sinon vous obtiendriez toujours ce que vous cherchiez si votre patient...
Next job!!! I dropped off two 100% cashmere sweaters I'd just bought. So I decided to have them washed for the first time at a dry cleaner's to avoid any problems. I told the owner that they couldn't be machine washed or dry cleaned, and the guy replied, "We know what we have to do; we know our job." He was not very friendly. I wanted to trust him anyway, so I left the sweaters with him and picked them up completely felted, with a chemical smell that lasted for days! Absolutely not recommended. I'll never go to these people again, and I'll be speaking badly of them throughout Wädenswil!
I hate writing negative reviews, and I don't usually do it. Unfortunately, no one has contacted me yet regarding my complaint. My 1400 CHF Canada Goose jacket has been ruined; it's no longer black, but has turned gray. There are stains and damage everywhere. I hope someone gets in touch soon. Then, of course, I will rate their customer service and professional handling of the complaint.
Losing a pair of pants from a laundry delivery along with other clothes and refusing to pay for them is completely unacceptable. And then, a year later, we receive the same receipt for the missing pants with a new delivery. You search for these expensive pants again and don't keep your promise to call me the next day. I had to come by today, only to be yelled at because you hadn't found the pants and you wouldn't replace them. This is absolutely unacceptable! Oh, and you haven't even answered my old inquiry about a customer card. Your customer service is a disaster.