Photo Video Zumstein AG — Casinopl. 8, 3011 Bern, Switzerland

Sono un cliente fedele qui da anni nonostante alcune esperienze deludenti come dover aspettare sempre più di 30 minuti per parlare con qualcuno. Oggi ho portato una Leica Summicron vintage che avevo originariamente acquistato da questo negozio un paio di anni fa. Invece di una valutazione onesta, mi è stato detto che era praticamente inutile e che avrebbe dovuto essere inviato a Leica a causa dei funghi leggeri. Quando ho menzionato Reddotrepair (una delle migliori società di riparazione Leica al mondo) hanno riso dicendo che forse avrei potuto vendere l'obiettivo per 150.- È estremamente deludente vedere un atteggiamento così sprezzante nei confronti di un cliente fedele e una così scarsa conoscenza tecnica degli obiettivi Leica classici. Se conosci davvero la tua attrezzatura o ti aspetti trasparenza, ti consiglio invece di consultare uno specialista come Paepke Fototechnik o Red Dot Repair.

Dimitri Baer

Ho trovato il servizio oggi estremamente inefficiente. Capisco che fosse piuttosto affollato dato che avevano una grande svendita, ma sembrava che avessero anche circa 100 persone che "lavoravano". In realtà sembrava che molti di loro stessero semplicemente correndo in giro cercando di sembrare occupati ma senza fare molto. Con 3 banchi a cui pagare, ho aspettato in fila letteralmente 45 minuti per pagare un semplice kit di pulizia del sensore mentre quelli alla Kasse si limitavano a fare una chiacchierata informale o semplicemente lasciavano la scrivania senza dire nulla per andare a fare qualcos'altro. Dopo 45 minuti e ancora senza che nessuno mi servisse, ho rimesso a posto il kit di pulizia e sono uscito. Immagino che non tutti i giorni siano così, ma se sarà di nuovo così occupato è necessario disporre di un sistema migliore, l'intero posto sembrava semplicemente disorganizzato.

Brad Sefton

Molto professionale e orientato al cliente. Ho comprato un collimatore difficile da reperire dal loro sito web, mi hanno tenuto aggiornato sui progressi e l'ho ottenuto senza problemi.

Kevin Henzer

6 months and a hundred francs later I get my camera broken... I got in touch with Zumstein in order to get a medium format camera from the 70s fixed. The aperture was stuck in place since the grease has had plenty of time to sit in the mechanism and dry. At first it seemed like a team of professionals however as soon as I was told it was 100.- only to get a quote on the repair, I started smelling a foul smell. I sent it anyway thinking that since there was already such a stupidly high price just to get a camera looked at, that the repair quote would be reasonable. How wrong of me. After 4 months without hearing anything from anyone, I decided to pay my friends a visit. Nothing. No information wether it even got to the repair shop. Only a "we'll get in touch with the repair shop and get back to you". More weeks pass still nothing. I go once again to see if the shop didn't burn down with my camera. This time the sales rep sent me an email with the quote ! Sadly that email got lost in the cloud and never reached me. The quote for the repairs turned out to be 425.- (taking into account the initial 100-.) I kindly said that it was above my budget and that I'd like my camera back. This time I made sure they had the correct email address to avoid staying in darkness for weeks. Once again I did not hear from everyone for another three weeks before returning one last time to the shop. My camera was there in the end. It was just broken. Nobody knew what happened and was very very sorry. Here sat my camera handle broken. Not only I wasted 6 months waiting in hopes to have a fair quote for a repair, I wasted 6 months and got my camera back in worse state that I brought it in. The sales rep was so kind to give me the initial 100-. back while repeating over and over that I should be happy with that and that they usually never do that and that as a handle is only 30-. On eBay it was more than fair. Overall sad and disappointed that the franchise who has a monopoly on photography from Lausanne to Zurich behaves like this and just gets away with treating first time (and only) customer while gatekeeping analog photography with crazy prices. If you need anything photography wise get your info on Reddit and shop online far far away from Zumstein. If you need repairs I ended up meeting someone who works really well and cheap in the Neuchâtel region and I'm more than happy to share his info with anyone rather than going to get extorted by my friends over at Zumstein whilst wasting 6 months. I do not recommend and wholeheartedly wish to everyone to avoid them.

Tangui Roulet

I recently ordered a photography portable smoke machine from Zumstein Photo. The delivery was impressively fast, and their support was excellent. The item arrived promptly and in excellent condition. I highly recommend this specialized shop for its wide selection and professional service.

M

It would be better if the staff looked after the customers on site instead of small talking each other and making customers wait

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