Planzer Paket — Seewenstrasse 203, 6423 Seewen, Switzerland

Dopo un ritardo di 7 giorni, il mio pacco è arrivato danneggiato e schiacciato. Se cerchi un'azienda a cui non importa nulla, sei nel posto giusto.

Luis Henrique Zanella

"Terribile" è un eufemismo! Mi chiedo come si possa sopravvivere con aziende come questa. Non una sola consegna è arrivata in tempo. È stato costantemente posticipato a un giorno casuale. Poi, ad un certo punto, è stata consegnata, ma la data non era nemmeno garantita e non è mai stata comunicata. Quindi la colpa è stata attribuita al cliente perché non era a casa. È affascinante il modo in cui pensano alcune aziende. Semplicemente non consegnano il giorno concordato, ma un altro giorno, e poi si stupiscono che il cliente non fosse presente. È come se lo trattassero come un incidente isolato. Aspetto la consegna da una settimana ormai; è stato più volte rimandato e poi non arriva mai nei giorni concordati. E, naturalmente, la colpa è sempre di qualcun altro, ma sempre sua. Spero che altre aziende smettano di lavorare con loro, che ciò influisca sui dipendenti e che forse allora il management si svegli finalmente.

Turan (Turi)

Cerchi un'azienda di trasporti che non dia priorità al servizio, alla qualità o all'assistenza clienti? Allora sei nel posto giusto! Come altri hanno già detto, sono stupito che questa azienda esista ancora. Cordiali saluti, da un cliente più che frustrato.

Lord Harry

This is the third scheduled delivery date and still no delivery... Call again, get more fictitious dates. Stayed home for three days, next week will be difficult... Great. It couldn't get much worse.

Tajno Pewpew

I am truly disappointed and frustrated. Planzer simply delivered my package to my old address – even though I had updated it in a timely manner, and according to their system, it was correctly processed. The value of the goods was anything but low, and yet it was simply left there without any notification whatsoever. I spent days trying to find out where my package was. No one could give me a straight answer. Only by pure chance did I run into a former neighbor who told me that the package had ended up at my old address. This simply shouldn't happen – especially not with a professional delivery company! The shop where I ordered from even claimed that the package should have been returned, as it was marked as undeliverable. Apparently, no one really knew what had happened. For me, this is not only annoying but also completely unacceptable. I no longer trust this service and will do everything I can to avoid deliveries via Planzer in the future!

Julia Britschgi

Absolutely abysmal, I would never choose this service myself. The package was delivered to a strange address and simply left on a table there, and that was it. I had to walk around in the rain looking for the package. The delivery address details were correct. They have a P.O. box, and it's clearly visible from the outside. The delivery details even specified what kind of business it should be delivered to! An "extremely friendly" lady on the phone said it would take another 1-2 days to correct the incorrect delivery, and that it wouldn't be a problem to just pop over and pick it up. The address where it was supposed to be was also wrong, by the way. The package was somewhere completely different! This isn't my first negative experience with this company. I'm surprised they still have customers! A complete waste of trust and money, in my opinion! I've attached a photo showing how the delivery was left somewhere else. Incidentally, it's a public funding agency that's very busy and could easily have disappeared. No problem for the Planzer team when it comes to important packages!

Victor Müller