Sunrise Shop — Löwenstrasse 34, 8953 Dietikon, Switzerland

Der schlechteste Verkäufer, mit dem ich gesprochen habe. Keine Geduld und starker Zigarettengeruch (obwohl dies nicht ausschlaggebend für die Entscheidung ist)

Harsha Kocherla

Ich bin absolut begeistert von Sunrise! Der Kundenservice ist einfach hervorragend – das Team nimmt sich wirklich Zeit, beantwortet alle Fragen und gibt wertvolle Empfehlungen, die wirklich hilfreich sind. Man merkt sofort, dass die Kundenzufriedenheit für sie oberste Priorität hat.

Diego Goncalves

Heute Morgen, Samstag, 29. November 2025, war ich wegen eines Problems mit meinem E-Mail-Konto auf meinem neuen Mobiltelefon im Hispeed-Shop in Dietikon. Schon beim Betreten des Ladens war klar, dass ich nicht willkommen war. Ich war der einzige Kunde. Als ich das Problem erklärte, wurde mir schnell gesagt, dass es nicht in ihrer Verantwortung liege und dass sie nicht darin geschult seien, damit umzugehen. Welchen Sinn hat es dann, wenn sie im Laden sind... um zu verkaufen, die Bezahlung entgegenzunehmen und zu gehen... und nie wieder zurückzukommen? Falsch. Wenn es sich um ein Produkt von Sunrise und UPC handelt, sollte zumindest versucht werden, das Problem zu beheben. Der Verkäufer, M.Gr., ist eine absolut demotivierte, unhöfliche und respektlose Person. Er schadet mehr als er nützt. Sollen wir mit solchen jungen Leuten die Welt verbessern? Niemals. Er chillt lieber, als zu arbeiten. Dieser Shop ist absolut nicht zu empfehlen. Bei diesem Mitarbeiter sicher nicht. Das ist wirklich schade, da meine Frau und ich seit Jahren treue Kunden sind.

Peter

I've been to the Dietikon shop several times, and everyone is very helpful. Even with more complex questions, the staff are always there to help and find a solution. The customers who write negative reviews have certainly made mistakes themselves, not the staff. I can't understand a single one. I will definitely recommend the shop to many others.

Mirjeta Fazlija

My experience with the Sunrise shop in Dietikon was an unparalleled display of incompetence. On September 16th, I wanted to switch my contract from Salt to Sunrise and keep my existing number. The salesperson (Goran) explicitly assured me that Sunrise would handle everything – cancellation, number porting, and all the paperwork. I wouldn't have to do a thing. He even printed out the forms for me after I signed them. The start date was set for November 19th. On November 19th, I inserted the Sunrise SIM card – it wasn't activated. My Salt contract was still running. The hotline then confirmed that Sunrise hadn't received any porting or cancellation documents, even though the salesperson had assured me everything had been taken care of. This is a clear case of negligent advice. At the shop, I was given the runaround again. Shortly afterward, I received a text message and an email: Porting would only be possible on January 19th – another two months later. This means I'll be paying Salt in full for September, October, November, December, and January. – The discount at Salt has expired → CHF 100 instead of CHF 30. – Additional costs of several hundred francs, simply because the Sunrise shop didn't do its job correctly. The explanation I received in the shop was that I "hadn't responded to emails." The reality: The salesperson sent the emails to the wrong email address, namely that of a completely different subscription (for my cousin). Although I explicitly requested in September that my new subscription be managed separately and that my own email address be used, this separation wasn't properly implemented. The fact that I never saw the emails is therefore 100% Sunrise's fault. Then I was offered an immediate number porting with penalty fees – I was supposed to pay, and Sunrise would then give me a CHF 200 credit. I accepted this – and since then, over 15 days have passed without any progress. I'm still with Salt, still paying full price, still without any information from Sunrise. Yesterday (December 5, 2025), I went to the shop again. The salesperson wasn't there. The employee promised to call me today. Of course: No call. No response. No solution. Legal Assessment & Points of Complaint: Sunrise has clearly: Provided faulty advice Made false information Failed to honor contractual commitments Used incorrect customer data, despite explicit agreements to the contrary Missed porting deadlines, causing financial damage Violated obligations under the Swiss Code of Obligations, Art. 97 et seq. (damages due to non-performance) Failed to provide adequate customer communication Had I known that Sunrise operates this way, I would have immediately paid the penalty fees and switched directly to Swisscom. Unreliable, unprofessional, and untrustworthy. I have been unnecessarily paying CHF 100 per month for months because the Sunrise shop in Dietikon did not perform its duties correctly – and the problem remains unresolved. I expect an immediate response, full compensation for the damage caused, and prompt, correct porting of my number. This is no way to treat customers.

Patrik

I bought the iPhone 17 Pro today, including a screen protector and phone case. Just five minutes after purchasing it, cracks appeared in the screen protector. I'm 99% certain the screen protector wasn't applied properly. When I reported this to the salesperson, they said, "Everything was fine when you left the store." Their service is nonexistent. If you want to buy a phone from Sunrise, go to the Shopping Tivoli.

Can Der Türke