AKS Autokurier Service AG — Europa-Strasse 21, 8152 Opfikon, Switzerland

My luggage was lost on the 14th of Feb. On the 15th I've got a message that it has been scheduled for delivery. It's end of the 17th if Feb and still not a sign of my bags. What was supposed to be a family holiday with children turned into a constant stress, as all the luggage is missing, and no any accurate information whatsoever. Soend hours on the phone trying to speak to someone who knows what's going on. Absolutely no success. The holiday is over in 2 days and we still haven't received any of our suitcases (4 days delay now). The phone lines are auto reply, noone even picks up the phone. Absolutely unacceptable and shocking. What's the way to contact the delivery? When are my bags gonna be delivered to me? We are moving the location tomorrow, I must get the bags before that. Reference ending with 975.

Elena Voronova

Perfect service . Tracking is also really good as you can contact the delivery driver . Thank you so much. And Iberia is probably good business for your business. Thanks again for bringing 7 missing luggages at our door 🙏🏼 …

Anouk Amara-Bennett

AHLZRHKL54753 Honestly, this whole baggage-delivery experience felt like a saga I didn’t sign up for. I get that delays happen — life isn’t always first-class — but the communication and timing here were just not it. I was told my bag would be picked up from the airport and delivered on 20.11.2025, with a huge delivery window from 13:00 to 23:00. That’s basically telling someone to clear their entire day and hope for the best. And the updates? Barely helpful. The message read more like a “good luck, queen, you’re on your own” than a real status update. For a service that claims to understand how important luggage is, the follow-through didn’t reflect that energy. No precise timing, no real-time tracking, and no accountability — just vague promises floating somewhere between the warehouse and my frustration. I appreciate the polite tone in the email, but what I needed was efficient action, not a soft apology. When you’ve already had a long travel day, the last thing you want is to babysit a missing bag. In short: professional tone, but slow execution; plenty of options listed, but not enough reliability behind them. Definitely room for improvement, especially in transparency and timing.

siham tekle

We were missing 1 suitcase from our flight and was told it would be delivered the following day (12/31). After not receiving an update we reached out via the link asking for a call/update as we were moving locations the following day, but did not hear back. We left a message with our new address (which was updated on the delivery manifest) and it says it was delivered but the hotel we are staying at says they never received it, so now we have no idea where our bag is. It is completely unacceptable that there is no number to call and to get ignored when we asked for someone to please call us with an update.

Robert Burkhard

This company is terrible. I flew into Geneva and reported that my snowboard bag had been delayed to another flight. The airport said they company would pick it up the next day at 1300 and would be deliverd the next day or the day after. My airtag did not start moving until 2 days after I arrived. I saw the air tag come to 15 pl du curling and I was at 11 pl du curling. But no one came to the door of my hotel or tried to call me. Then I watched my air tag drive away from me. Thia company has no contact number. The only way to reach them is thru email which they never answer. I called KLM and even they can't reach this company. I gave KLM a French number to reach since the reception person at my hotel is not there between 12 and 1600. I wasted an entire day of snowboarding waiting foe this delivery person. The next day the same thing was happening where I could see he was right near my hotel and then he was leaving. My friend had to chase this delivery person. She asked every delivery driver if they were from AKS based on the screenshots I was sending her. She finally found him but his truck did not say AKS. This was the only way I got my bag. This delivery driver did not even try to call my phone number, the hotel number nor my friend's french phone number. If she hadn't caught him I probably would have gone home without my gear. Since I think he needed a signature. Although the person on KLM line was nice enough they were absolutely no help with contacting this company. I called KLM 5 times. If you fly into Geneva airport arrange to pick up your own bag. I emailed the company 4 times. KlM could not even give me a tracking number. So frustrating!

SnowMonkey Lee

*update* Our bags were received by 11am on 23/11 as promised by AKS. Thank you!! ZRHBA33640 Honeymoon trauma… our bags, AA139592 and AA139593 were delayed by British Airways by 1 day after our arrival in Zurich on 21/11. The tracker says the bags have been picked up by AKS and were set to deliver on 22/11 from 1:00 to 23:00. They did not arrive. I was never emailed a “personal link” or messaged or called by the courier. I contacted Dnata at Zurich airport and they said the status shows “on road” and that I should’ve received a call from AKS. We leave for the next leg of our honeymoon to Italy on 24/11 and desperately need our bags as we have no additional clothes. It’s negative degrees Celsius temperatures here in interlaken so we had to purchase coats to keep us warm. I’ve sent a message on your website. We’d be so grateful to receive our luggage and be on our way…. We can pick it up if you can provide a pick up location. Can someone from AKS please provide an update?

Disha Mehta