Modellautos — Oberlandstrasse 6, 8712 Stäfa, Switzerland

I recently purchased a model car from this dealer. Three minutes after purchase, it fell from a height of about 1.2 meters into tall grass, while still in its original cardboard packaging, which was supposed to provide additional protection. It immediately broke in two places, indicating severely poor material quality. There is a strong suspicion that the product was already defective before the fall. The seller showed no interest in my problem and responded with highly inappropriate verbal outbursts, which made the situation psychologically stressful for us and other customers. I simply wanted to point out the defect and didn't even request a replacement. It was an unpleasant experience—both for me and for my ten-month-old daughter in my arms. I felt personally attacked and would have appreciated more empathy and professionalism in customer service. Buyers should be aware that problems could arise here. A truly sad experience all around.

Simeon Zuberbühler

I was present as a customer and witnessed the scene with the father and his daughter. The salesperson's handling of the situation seemed unprofessional and far too emotionally charged. I found the lack of empathy towards a father with a small child particularly disturbing. In my opinion, such a person should not be in customer service!

Roman Zimmermann

I can confirm Simeon's account. He did, however, express Mr. Frey's shameful insolence very diplomatically. Such a lapse in judgment is unparalleled!

Muvuu Mbzole

Always great. I always find what I need, and Christian is always available for a chat. Highly recommended.😃 …

Marcel Bleiholder

Shocked by the way customers are treated.

Liam Müller

Friendly and competent advice

peter merki