Neukom Marzolo AG — Gewerbestrasse 13, 8197 Rafz, Switzerland

Esta vez quedé completamente satisfecho: todos los termostatos ambiente estaban completamente abiertos, pero las mediciones de caudal estaban en cero y los suelos estaban fríos. Había fallado una bomba: una emergencia en esta época del año, un viernes antes de fin de semana. ¡El director del proyecto de calefacción, el técnico jefe, vino, vio y venció! Desde la primera llamada telefónica hasta la reparación, pasaron menos de seis horas.

Matthias Hauser

Lamentablemente no puedo recomendar esta empresa. Su ética de trabajo dejaba mucho que desear. Los acuerdos no fueron respetados. Durante cinco años he estado lidiando con el mismo problema: el agua permanece en la taza del inodoro y no drena. Este problema ocurre regularmente y aún no se ha encontrado una solución. Lo que fue especialmente decepcionante fue que el director general no respondió a ningún intento de contactar con ellos, ni por teléfono ni por correo electrónico. En general, una impresión muy poco profesional.

Angela Zanetti-Pizzo

Sustitución de la bomba de calor en una vivienda unifamiliar: un proyecto verdaderamente exitoso Desde el análisis inicial del problema hasta la puesta en marcha, todo el proyecto transcurrió sin problemas y con total satisfacción. El director del proyecto nos impresionó por su excelente apoyo, comunicación transparente y experiencia profesional. Los especialistas contratados también trabajaron de manera eficiente, meticulosa y siempre respetuosa, tanto entre ellos como con nosotros como clientes. Desde el punto de vista del cliente, este proyecto se ejecutó perfectamente en todos los aspectos. ¡Muchas gracias a todos los involucrados!

Iris Bandelli

We replaced the old gas heating system in an eight-family residential building with a heat pump with a nominal thermal output of 44.4 kW. It draws its energy from the ground via four 250 m long boreholes. The scheduling and collaboration with the client worked perfectly from planning to completion. All tradespeople involved were friendly and courteous in every respect. All services and documents required by the contract, as well as the administrative work with the Canton of Zurich for the subsidy fees, were provided. I highly recommend Neukom Marzolo AG for this or similar projects!

Urs Vogel

We had our central electric storage heating system replaced with an air-to-water heat pump. Beforehand, I obtained seven quotes from heating contractors, including both large companies and local businesses. Samuel Kuhn and his company impressed us on all levels, while the other companies were very noncommittal. The planning and consultation with Mr. Kuhn were very structured and easy to understand. The administrative effort amounted to just a few signatures. Personal requests were accommodated without any problems. What was agreed upon was carried out reliably. The product is tailor-made for our needs. Mr. Kuhn clearly explained what made sense and what would save us money. The first quarterly bill, received throughout the winter, confirms this. The on-site technicians were also very friendly and courteous, and enthusiastically answered any questions that arose. We chose Neukom in advance because a foundation of trust was quickly established and because everything we wanted was simple and achievable, rather than difficult and expensive. This approach has proven successful, and we are simply satisfied customers. Thank you!

Sebastian Kaschel

Highly recommended company! The challenging project of replacing our decentralized electric storage heating system (without a heat distribution system) with an air-to-water heat pump was perfectly planned and executed with great expertise. Everything went smoothly from start to finish in a consistently friendly atmosphere. The system has proven itself very well so far.

Ernst Gutknecht