KFN Quickline-Shop — Stansstaderstrasse 30, 6370 Stans, Switzerland

Servizio molto carino e gentile.

Andre Gouveia

Questa azienda è una completa vergogna! Sebbene i dipendenti siano cordiali e facciano del loro meglio, la mia connessione Internet domestica è utilizzabile per meno del 30% da novembre. La velocità non è realistica e continua a cadere! Potrebbe funzionare per 10 minuti, quindi rimanere inattivo per 7-10 ore. Dopo le mie chiamate, mi hanno detto che era stato creato un ticket ed era in fase di elaborazione, ma l'unica cosa che hanno fatto dopo che sono andato al negozio è stata sostituire il modem! Non mi hanno contattato affatto, nemmeno telefonicamente! E fino ad oggi, nulla funziona correttamente! Naturalmente non offrono un servizio di reperibilità per rispondere alle interruzioni critiche nei fine settimana! Sono cliente da anni e sono stato completamente abbandonato! Tutto quello che ho fatto finora è semplicemente inaccettabile!!!

Hager Benjamin

Grazie mille per il vostro aiuto e supporto dopo un incidente piuttosto spiacevole (un membro della famiglia è stato hackerato 🤬). Siamo stati presi sul serio, ci hanno dato ottimi consigli e ora ci sentiamo di nuovo al sicuro! Grazie a QuicklineShop Stans. PS Il personale cordiale ci ha anche fornito del gelato e ha un buon senso dell'umorismo?, che aiuta a mantenerti calmo in situazioni stressanti.

Mengia Liem

KFN-QUICKLINE CUSTOMER - Frustrating and disappointing – this is how you drive away "long-term" customers - I was a KFN-QUICKLINE customer for almost two years and would have liked to renew – thinking regionally, supporting local providers. Unfortunately, KFN made it very clear to me that loyal customers apparently no longer count for anything. Three months before my contract expired, I actively inquired about my next steps. No offer, no price overview, no initiative from KFN. Instead, I only received the response: "We cannot currently make you an offer." This is not just weak, but unacceptable. The advertised CHF 34 per month, of course, only applies to the first year – after that, it becomes noticeably more expensive, especially if you add TV. Transparency? Non-existent. Customer retention? Apparently not a priority. I had hoped they would reach out to existing customers, especially as the contract was nearing its end. But nothing of the sort. In the end, I have no other option but to cancel and switch to another provider. While this one isn't regional, it's at least attractively priced, and the communication is clear. Very disappointing, KFN - QUICKLINE. This is no way to treat paying customers. Reply to KFN – QUICKLINE: Thank you for your feedback. I've since switched to a different provider – and I'm very happy with them. The communication is clear, the prices are transparent, and I know where I stand from the start. Based on my experience, I find the heavily advertised CHF 34 on posters to be pure window dressing. Of course, I know that this is a promotional price for the first year – I consciously signed the contract at the time and was aware of the terms after the promotion ended. But that's precisely why it's all the more incomprehensible that I didn't receive any offer before my subscription expired, even though I proactively contacted them. The argument that I should contact customer service doesn't cut it for me – I did contact them, and the only answer was: "We can't make you an offer." Especially with a one-month notice period, it's absolutely crucial to take care of existing customers in a timely manner – particularly since I was explicitly interested in renewing my contract. I'm left with the impression that new customers are the priority, while existing customers simply slip through the cracks. Those who rely on the big promises are often confronted later with two-year contracts and rising costs. Be careful when signing a contract – that's the lesson I've learned, and I'm drawing my own conclusions. It's a shame; I would have liked to renew regionally. But this isn't what I call customer retention.

Eiko Burri

Mr. Rodrigues gave me excellent advice; my concerns were taken seriously and a quick solution was found. I already knew Mr. Rodrigues from my time at Swisscom, and it was absolutely the right decision to have him join our KFN team regionally. Great job, KFN! Keep it up!

Ephrem Durrer

I visited the shop because of an error when starting apps. The competent advice helped me to solve the problem at home. After restarting the modem, everything is working perfectly again.

Hermann Lichtsteiner