DQ Solutions Business Bern | Authorised Enterprise Reseller — Amthausgasse 1, 3011 Bern, Switzerland

Pedí el artículo en tienda porque me dijeron que estaba disponible en Thun, fui a Thun y me dijeron que esperara unos 4 días… Tuve que ir a una tienda más confiable para solucionar el problema…

M M

Desafortunadamente, los tiempos de espera en su centro de servicio son enormes. Esperamos hasta 30 minutos incluso para la pregunta más sencilla. Si bien hay mucho personal, solo hay una persona trabajando en el mostrador de servicio y constantemente tienen que pedir aclaraciones. Desgraciadamente no existe ninguna Apple Store oficial en Berna, lo que nos obliga a perder el tiempo aquí y esperar indefinidamente. Esto es absolutamente inaceptable, sobre todo teniendo en cuenta que los dispositivos Apple no son nada baratos.

Maurizio Dello Russo

Le colocaron un cristal protector a mi cámara. Viene con una garantía de 2 semanas en caso de que se caiga o se rompa. Ese mismo día se partió porque no estaba bien colocado y luego se cayó. Se negaron a reemplazarlo. ¡Este fue mi tercer cristal protector en 3 meses! ¡Definitivamente terrible servicio al cliente!

Vivienne Meier

The staff were very friendly and helpful on the phone, but in person (yes, I arrived half an hour before closing time – perhaps a bit tight) they didn't really address my description of the problem. The fact that the problem (my 2011 MacBook Pro wouldn't start) was most likely a defective battery wasn't really taken into account. After successfully reviving it, they simply mentioned that the laptop was very slow and that it needed to be plugged in for half an hour to see if it would charge. They ignored my explanation that I had tried exactly that all night, that the battery indicator was showing a battery issue, and that the MacBook usually runs incredibly fast (thanks to an upgrade) and had suddenly become so slow. In the end, they couldn't even sell me just the battery; despite my explanation that I would install it myself, they wanted to do it on-site and charge me 15 minutes for labor. I declined. ``` The solution: I removed the old battery at home (about 10 screws), connected it to the power adapter, and the MacBook runs perfectly. I ordered a suitable battery from Digitec for €102 and installed it the next day. The laptop is like new! Idea for DQ: Some customers are tech-savvy. There's more to it than just the standard customer. Listen to every customer and, importantly, address their descriptions and experiences.

Ivan Wyttenbach

Apparently you can't even answer the phone, so in that case I'd rather pay 100 CHF more to go to Zurich….

Dillon Georg