Philips — Seestrasse 87, 8810 Horgen, Switzerland

I had a problem with the cable of my shaving machine. I called, they ordered a new one and delivered to my address. Everything was easy and very fast. Totally satisfied with the customer service.

Lampros Sakas

Items ordered 1 month ago still not delivered. Every follow up made by us is like starting from day one. Tracking numbers never worked. First they blame Swiss Post, then they blame Swiss Customs and now Covid? Still they refuse to refund. Paid thousands of CHF for something that they still did not deliver. No reasonable explanation, just "we will get back to you in another week". But of course they do not. Really frustrating. What do you call the act of not receiving the products you paid for?

Reto Wieland

Online shop number is not working, chat-bot is not working, only possible to leave a voicemail, but who needs them??? Ordered a packet a while a go still have not received it!!!

Jev Jev

horrible experience. don't order from them ! for an order that i made it didn't come even after 1 month. asked the money back. avoid at all costs

Emanuel M

long-lasting devices, using toothbrushes and more...

George Fankhauser

I sent my Philips fully automatic coffee machine in for repair. It came back with a new defect and filthy. I sent it in again. The defect wasn't fixed, and it came back in a completely dilapidated and disgusting condition. They want me to send it in again... why??? So I can't use it at all anymore??? No thanks. Enough tears, wasted nerves, and wasted time. After sending it in the second time, I spent 45 minutes trying to clean the machine. There was coffee and sticky residue in every single nook and cranny, as if sugar water had run through it. Ugh. For this reason alone, I would never buy or recommend Philips again.

LalaSi