Lanz-Anliker AG — Allmendstrasse 12, 4938 Rohrbach, Switzerland

Thank you so much! I am very satisfied with the service from Lanz-Anliker. Since my horse has allergic reactions to insect bites, I wanted a sheepskin saddle pad to provide soft padding under the saddle. The existing sheepskin saddle pad is old and, as you can see, too big. It's difficult to find something that fits properly; I've already had the experience of ordering the wrong size from another store. So I tried ordering from Lanz-Anliker, hoping I had chosen the right saddle shape. Luckily, Lanz-Anliker's customer service contacted me by phone to ask what I needed the saddle pad for and if they could send me a pattern to ensure a good fit. I supplemented the pattern with paper, drew in the shape adapted to my saddle with extra allowance, and sent it back. Soon after, the saddle pad made for me arrived. It's beautifully sewn, and the sheepskin is of good quality. The seamstress even called me beforehand to ask if I wanted her to add the sheepskin trim – which I thought was fantastic. The simpler, the better. I'm very happy with the excellent service, the sewing work from Rohrbach, and the saddle pad feels wonderful.

Martine

Yesterday we visited the lovely shop at the production site to get a feel for the quality. The very friendly saleswoman, Ms. Uhlmann, took the time to show us different types of saddle pads and blankets, explain them, and answer our questions. Highly recommended!

Fritz Glaser

If it says "Bock" on the outside, it's Bock inside. I ordered a full-grain leather backpack ("The Bock"). After having difficulties with the payment method in the eShop because the "PayPal" payment option wasn't configured correctly, I was able to order. Shortly afterward, I received a call asking if the backpack could be delivered a little later. Since the delivery time was supposed to be 10 days and not 2-3 days as stated in the eShop (i.e., only 1 week longer), I agreed. Unfortunately, I didn't hear anything from then on. After about 14 days, I wrote an email. They assured me the backpack would be delivered by the end of the following week. So, another 7 days. Unfortunately, this deadline also passed without being used. So I contacted them again. The backpack actually arrived. What I find very strange about this matter: 1. There is no proactive communication with the customer, 2. The emails contained basic spelling errors (from a board member, no less), and 3. When it comes to customer satisfaction, they don't think much of small "goodies" as an apology. There's enormous potential for improvement here, which shouldn't be wasted. The backpack, however, is of high quality and appears to be durable. For the price of CHF 249.00, that's to be expected – right? However, it smells very strongly of goat and needs to be aired out for several days. Lanz-Anliker doesn't offer any tips (even upon request). However, you can find information online about how to reduce the smell. Conclusion: High-quality products at standard Swiss prices with room for improvement in customer service.

Fox kauft ein

My first sheepskin saddle pad is still in good condition, even though it's almost five years old and has seen normal use. I would actually give it a higher rating. About four years ago, I bought another saddle pad to have as a spare. This one quickly became bald in one spot; I suspect a lower-quality sheepskin was used there. Considering that both saddle pads were used alternately, the second one was already worn out in that spot after just one year. The person I ordered the saddle pad from has contacted Lanz Anliker several times to ask if anything can be done. The saddle pads aren't exactly cheap, so I would have expected at least a response. We've been waiting for over six months for an answer.

K. Geiger

Masks not recommended. While the fabric part (reusable) is well sewn and made, the interfacing is cut too large and extends beyond the mask all the way around (impractical and looks even more awkward than the mask already does). This interfacing is so fine that it gets pulled into the corresponding openings with every breath through the nose or mouth. The mask is useless for me, a waste of money.

Flo Zürrer

I sent an email inquiry on February 17, 2022, regarding a Swiss Army gravestone pendant (dog tag). As of March 27, 2022, I have received no reply. It's very unprofessional not to bother responding to an email from a potential customer. I'm very disappointed with the company. I usually receive a response from other companies or shops within 2 to 6 days, even if it's a negative response. But here, nothing – no rejection, no confirmation, nothing at all. Therefore, only 1 star. I highly doubt the company will contact me again.

Harry Bodemann