IDIMEX AG
Axenstein 2, 6443 Morschach, Switzerland, Seelisberg
+41 41 825 30 25
idimex.com
¡Le doy una estrella porque cero no es una opción! Pedí un aparador a esta empresa. Después de una semana, recibí un gabinete (un artículo completamente equivocado). Pasé las siguientes tres semanas intentando concertar un intercambio, pero sin éxito. Nadie tocó el timbre ni me llamó, pero siempre decían que no estaba en casa para la entrega. Por supuesto, eso no era cierto. Después de varios mensajes con uno de los departamentos de atención al cliente más hostiles que he conocido, hubo otros cinco o seis intentos durante las siguientes semanas para organizar el intercambio, y cada vez me dijeron que no estaba en casa. Después de un mes, ya estaba harto y exigí un reembolso completo. ¡No compres aquí! ¡Perdí un mes entero intentando rectificar su error!
Los muebles llegaron rápidamente, pero estaban rayados por todas partes y los agujeros previamente perforados estaban en el lugar equivocado. Se incluyeron piezas incorrectas. Enviaré un correo electrónico y cambiaré la reseña si ayudan.
¡No les compres! El montaje se realizó correctamente, de lo contrario tendría un agujero visible para un taco de madera en la zona frontal, donde no encajaría el vertical central de la puerta izquierda: Idemex no ve los errores, ni el estante roto.
DO NOT BUY THERE! I bought a shoe cabinet from home24. Delivery was fairly quick. However, almost all the parts had some kind of defect, scratches, and even cracks. Not to mention the filth on all the pieces. After I sent the seller photos, we exchanged a lot of emails, but ultimately we couldn't reach an agreement. The discount they offered was an outrage, considering how serious the damage was and how poor the overall quality of the cabinet was. Despite canceling the purchase, they are refusing to pick up the cabinet from me. The matter is now with my lawyer.
I was pleasantly surprised! The delivery went smoothly, and all the parts I needed were included (something you can't expect from other companies these days). Setting up the furniture was very quick. Even as someone who isn't particularly handy, the parts were easy to handle. I would order from you again and again! Thank you for this incredible service :)
Don't buy from Idimex! Poor quality at exorbitant prices! We bought the Rafael children's wardrobe from Galaxus. The furniture from Idimex is of inferior quality. The wooden panels are poorly made, too thin, and break during assembly. The surfaces are unevenly sprayed, there are numerous dents (some quite large, which anyone in production would notice), many scratches, and frayed edges. Furthermore, the surfaces are only sprayed and not coated with a resin. The screws are far too large for the wooden panels, and because some of the pre-drilled holes are not centered, there are bulges during assembly. The cross braces cannot be mounted flush because the dimensions are incorrect. The holes for the dowels are too deep, so they almost disappear into the wooden panels during assembly. The assembly instructions are quite complicated, and it's odd that the shelf fittings are supposed to be installed right at the beginning. It would also be helpful if the individual elements, which are quite similar, were labeled with a number. Even that is apparently too much trouble for the supplier.